Remote Senior Operations Coach – AML Process Leader

Capital One National Association; Richmond (VA); Remote; USD 93,400 - 106,600; Full time

Benefits offered by this job

Health benefits

Financial benefits

Performance-based incentives

Inclusive workplace

Career development opportunities

Job summary

An established industry player is seeking a Senior Operations Coach to lead a dynamic team in enhancing customer service and compliance. This role is pivotal in driving process improvements and motivating associates to achieve their career goals while ensuring adherence to regulatory standards. You will be at the forefront of fostering a positive work environment, managing productivity, and providing essential coaching. Join a forward-thinking organization that values diversity and offers a comprehensive benefits package, including performance-based incentives. If you are passionate about leadership and operational excellence, this is the opportunity for you.

Qualifications

• 4+ years in Retail Banking with leadership experience.
• Strong skills in coaching and mentoring associates.

Responsibilities

• Lead a team to improve processes and meet business goals.
• Provide coaching and feedback to enhance team performance.

Skills

Coaching

Mentoring

Process Management

Team Leadership

Customer Service

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Google Suite

Microsoft Office

Job description

An established industry player is seeking a Senior Operations Coach to lead a dynamic team in enhancing customer service and compliance. This role is pivotal in driving process improvements and motivating associates to achieve their career goals while ensuring adherence to regulatory standards. You will be at the forefront of fostering a positive work environment, managing productivity, and providing essential coaching. Join a forward-thinking organization that values diversity and offers a comprehensive benefits package, including performance-based incentives. If you are passionate about leadership and operational excellence, this is the opportunity for you.