Remote Senior Manager, Customer Experience Operations

Brink's; Olympia (WA); Remote; USD 85,000 - 107,000; Full time

Job summary

Brink’s Sr. Manager of Customer Operational Excellence - Financial Institutions is a strategic role leading end-to-end service delivery for Brink’s Customer Operations.

The position drives customer-centric strategies, aligns claims and metrics with the company’s goals, and develops a high-performing team across multiple regions. The role requires extensive leadership, cross-functional collaboration, and a track record of improving customer journeys through data-driven decision-making.

Qualifications

• Bachelor’s degree or higher required.
• 10+ years of professional experience.
• 7+ years in logistics or banking.
• Functional experience in project management, treasury, or cash management.

Responsibilities

• Lead program and account management for 3–5 of Brink’s largest customers.
• Coordinate successful implementations and service changes with internal teams.
• Serve as final escalation point for customer service issues, cases, and claims.
• Drive root cause analysis and resolution planning with Continuous Improvement and Product.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Cross-functional collaboration

Education

Bachelor’s degree or higher

10+ years of professional experience

7+ years in logistics or banking

Job description

Brink’s Sr. Manager of Customer Operational Excellence - Financial Institutions is a strategic role leading end-to-end service delivery for Brink’s Customer Operations.

The position drives customer-centric strategies, aligns claims and metrics with the company’s goals, and develops a high-performing team across multiple regions. The role requires extensive leadership, cross-functional collaboration, and a track record of improving customer journeys through data-driven decision-making.