Remote Senior IT & Systems Operations Manager

RSA Conference LLC; Boston (MA); Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Salary range: $130,000– $150,000

Employer-subsidised medical, dental, &

vision insurance

401K retirement employer match

Home office equipment stipend

Monthly technology stipend

Thirteen paid holidays

Flexible personal time off

Annual employee bonus

Job summary

RSAC is seeking an experienced Senior IT Manager, Systems & Operations to lead day‑to‑day Corporate IT operations and act as a hands‑on technical owner for the company’s workplace technologies. The role combines IT operations leadership, Microsoft 365 and identity administration, endpoint management, SaaS administration, vendor/MSP management, and technical project delivery.

It will oversee MSPs and coordinate closely with IT Security.

Qualifications

• 5+ years of progressive corporate IT / systems administration experience.
• 2+ years supervising IT operations, an MSP, or equivalent service‑delivery relationships.
• Advanced Microsoft 365 and Entra ID administration experience.
• Strong Microsoft Intune experience across Windows and macOS.
• Practical experience with: Conditional Access, MFA, Enterprise Applications, SAML/OIDC, SCIM, RBAC, B2B/guest identities
• Windows 10/11 administration and troubleshooting.
• macOS administration and Apple Business Manager experience.
• Exchange Online, SharePoint, OneDrive and Teams administration.
• Working knowledge of DNS, SPF, DKIM and DMARC.
• SaaS application administration and lifecycle management.
• Experience working with an MSP‑managed support model.

Responsibilities

• Serve as a primary administrator and technical owner for RSAC's Microsoft environment, including: Microsoft 365, Intune, and conditional access policies.
• Own the day‑to‑day operational health and reliability of Corporate IT services.
• Manage RSAC's Managed Service Provider and other IT service providers.
• Establish service expectations, SLAs, escalation paths, operating procedures and measurable support standards.
• Act as RSAC's Tier 3 escalation point for complex support incidents that cannot be adequately resolved by the MSP.
• Review ticket trends, recurring issues and systemic failures and drive corrective actions.
• Maintain IT operating procedures, runbooks and knowledge‑base documentation.
• Coordinate employee onboarding, offboarding, device replacement and access‑management processes with HR and the MSP.
• Continuously identify opportunities to shift repeatable work to the MSP while retaining appropriate internal ownership and governance.
• Assist with email, domain, and DNS management.
• Assist with managing vendors, licensing, and procurement processes.
• Lead or substantially contribute to Corporate IT projects in alignment with the long‑term IT and security strategy roadmap.
• Collaborates cross functionality with IT Security and stakeholders and contributes to the execution of the IT security strategy.

Skills

Microsoft 365 administration

Intune administration

Entra ID administration

Endpoint management

SaaS administration

MSP management

Identity/access management

Exchange Online administration

Tools

Microsoft 365 suite

Intune

Azure AD/Entra

Exchange Online

SharePoint/OneDrive/Teams

DNS (SPF/DKIM/DMARC)

Job description

RSAC is seeking an experienced Senior IT Manager, Systems & Operations to lead day‑to‑day Corporate IT operations and act as a hands‑on technical owner for the company’s workplace technologies. The role combines IT operations leadership, Microsoft 365 and identity administration, endpoint management, SaaS administration, vendor/MSP management, and technical project delivery.

It will oversee MSPs and coordinate closely with IT Security.