Remote Senior Federal Technical Support Engineer
Horizon3
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Benefits offered by this job
Job summary
Horizon3.ai is seeking a Mid to Senior Level Enterprise Technical Support Engineer with 5+ years of experience to join our remote support team. You will diagnose and resolve advanced issues related to cloud infrastructure, networking, and security for enterprise customers, including DoD FedRAMP environments.
You will collaborate with engineering and product teams, assist in deployments, and ensure high availability while maintaining SLAs.
Qualifications
- Bachelor’s degree or equivalent professional experience in a relevant field.
- 5+ years in technical support, systems administration, or cloud operations in enterprise environments.
- Strong Linux administration, performance tuning, and security hardening in production.
Responsibilities
- Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions across cloud, networking, and infrastructure.
- Diagnose and resolve customer-reported problems with root cause analysis to prevent recurrence.
- Collaborate with engineering, product, and sales to resolve complex challenges and document solutions.
- Assist in deployment and optimization of customer environments; advise on IaC and containerized apps.
- Monitor SLAs, respond to tickets promptly, and contribute to process improvements.
- Mentor juniors and contribute to internal training resources.
Skills
Education
Tools
Job description
Horizon3.ai is seeking a Mid to Senior Level Enterprise Technical Support Engineer with 5+ years of experience to join our remote support team. You will diagnose and resolve advanced issues related to cloud infrastructure, networking, and security for enterprise customers, including DoD FedRAMP environments.
You will collaborate with engineering and product teams, assist in deployments, and ensure high availability while maintaining SLAs.
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