Remote Senior Director, Engineering Operations & Delivery

Ladders; United States; On-site; USD 100,000 - 232,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and retirement savings

Wellness programs and family resources

Comprehensive benefits package

Job summary

Ladders is seeking a Senior Director - Engineering Operations to lead critical operational priorities in a healthcare-capable organization. The role focuses on execution quality, efficiency, safety, and measurable performance outcomes, collaborating with field leadership, support functions, and cross-functional stakeholders.

You will influence operational scale, drive accountability, and improve service delivery and governance within a healthcare environment, shaping how engineering operations

Qualifications

• 10+ years of leadership experience in technology operations or related fields.
• Demonstrated experience establishing governance processes and operational models.
• Expertise in workforce planning and resource forecasting.
• Skilled in developing organizational KPIs and performance metrics.
• Experience in financial management and budget oversight.
• Strong leadership and stakeholder management capabilities.
• Proven ability to influence outcomes without direct authority.

Responsibilities

• Partner with executive leaders to enhance operational effectiveness.
• Establish and manage operational processes and reporting structures.
• Coordinate across multiple departments to drive transparency and accountability.
• Develop governance frameworks and performance reporting for engineering delivery.
• Lead the maturation of Engineering Operations functions as the organization evolves.
• Manage organizational performance and delivery outcomes through strategic initiatives.
• Design and implement workforce planning and organizational management systems.

Skills

Leadership experience

Governance experience

Workforce planning

KPIs & metrics

Budget oversight

Stakeholder management

Influence without authority

Job description

Ladders is seeking a Senior Director - Engineering Operations to lead critical operational priorities in a healthcare-capable organization. The role focuses on execution quality, efficiency, safety, and measurable performance outcomes, collaborating with field leadership, support functions, and cross-functional stakeholders.

You will influence operational scale, drive accountability, and improve service delivery and governance within a healthcare environment, shaping how engineering operations