Remote Senior Customer Service Representative

CCC Intelligent Solutions; Waterloo (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Remote Senior Customer Service Representative to provide exceptional service to auto insurance customers. In this role, you'll resolve inquiries and gather crucial information while working in a supportive remote environment. With comprehensive training and a commitment to employee well-being, this position offers competitive pay and benefits from day one. If you're passionate about customer service and eager to grow in your career, this opportunity is perfect for you.

Benefits

401K Match

Paid Time Off

Annual Incentive Plan Performance Bonus

Comprehensive Health Insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan Options

Employee Resource Groups

Qualifications

• 3 years of prior customer service experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist in answering incoming calls from insurance adjusters and vehicle owners.
• Document conversations regarding specific loss reports.

Skills

Customer Service

Communication Skills

Analytical Skills

Technical Aptitude

Organization Skills

Education

High School Diploma

Some College Preferred

Job description

Remote Senior Customer Service Representative

Join to apply for the Remote Senior Customer Service Representative role at CCC Intelligent Solutions

Remote Senior Customer Service Representative

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CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The RoleThis position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $20.50 per hour.

This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance.

Key Responsibilities:

• Assist in answering of incoming calls from insurance adjusters and vehicle owners by explaining in detail CCC's valuation product offering.
• Document conversations with claims adjusters in regard to the specific loss report.
• Maintain a good relationship with dealers and claims adjusters to ensure overall customer satisfaction.
• Adhere to attendance, production, quality, and other metric standards
  
  

Requirements:

• No prior insurance or automotive experience is required, as we will train individuals who are willing to continue to learn and develop
• High school diploma
• Some college preferred
• 3 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Ability to multi-task
• Excellent mathematical and analytical skills
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
  
  

#CCCHP

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups
  
  

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [phone].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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