Remote Senior Cloud Support Engineer (Azure/React)

Inspira Financial Trust, LLC in; Oak Brook (IL); Remote; USD 100,000 - 137,000; Full time

Job summary

Inspira Financial is seeking a Sr. Support Development Engineer to maintain and improve Azure-hosted React applications, provide production support, investigate incidents, and deliver targeted enhancements.

The role requires strong troubleshooting across MongoDB, SQL, and Datadog, collaboration across engineering, product, infrastructure, and security teams, and a commitment to continuous improvement.

Qualifications

• 5+ years in software engineering, application development, production support, site reliability, or a similar enterprise role.
• Experience supporting customer or business-facing production applications using incident, problem, change, and release management practices.
• Hands-on troubleshooting across cloud application interfaces, services, databases, integrations, and infrastructure.
• Strong analytical, debugging, and problem solving skills, including the ability to work effectively during high priority incidents.
• Ability to explain technical issues, business impact, recovery status, root causes, and corrective actions to technical and nontechnical stakeholders.
• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.

Responsibilities

• Provide advanced production support for React applications, APIs, background services, and integrations hosted in Azure.
• Monitor application health and investigate alerts, errors, performance issues, and disruptions using Datadog, Azure tools, logs, and diagnostics.
• Triage incidents, assess business impact, communicate status, restore service, and coordinate escalation across multiple teams.
• Analyze root causes and implement lasting fixes to prevent repeat incidents and improve stability.
• Troubleshoot React interfaces, APIs, Azure services, MongoDB, SQL, integrations, authentication, and network dependencies.
• Develop, test, and deploy defect fixes, support utilities, automation, monitoring improvements, and small to medium enhancements.
• Write and optimize MongoDB and SQL queries to investigate data issues and support data corrections.
• Maintain Datadog dashboards, monitors, alerts, log queries, traces, and service level indicators for visibility.
• Support Azure deployments and operational activities using CI/CD and change management practices.
• Participate in an on-call rotation and provide after-hours support for critical incidents and deployments.
• Maintain runbooks, support procedures, troubleshooting guides, known error records, system diagrams, and knowledge articles.
• Review application changes for observability, security, performance, and reliability.
• Partner with product, development, quality, cloud, and business teams to prioritize defects and reliability improvements.
• Other duties as assigned.

Skills

Azure

.NET/C#

Node.js

Datadog

REST APIs

Git

CI/CD

Docker

PowerShell

Terraform

Education

Bachelor’s degree in Computer Science or related field

Tools

MongoDB

SQL

Azure

Job description

Inspira Financial is seeking a Sr. Support Development Engineer to maintain and improve Azure-hosted React applications, provide production support, investigate incidents, and deliver targeted enhancements.

The role requires strong troubleshooting across MongoDB, SQL, and Datadog, collaboration across engineering, product, infrastructure, and security teams, and a commitment to continuous improvement.