Sr. Support Development Engineer (Remote)

Inspira Financial; Oak Brook (IL); Remote; USD 110,000 - 160,000; Full time

Job summary

Inspira Financial is seeking a Sr. Support Development Engineer to sustain and enhance critical React applications deployed on Microsoft Azure.

This role blends production support with development to investigate incidents, analyze telemetry, fix defects, and deliver reliability improvements. The ideal candidate has cloud application support experience with MongoDB, SQL, and Datadog or similar observability tools; collaborates across engineering, product, infrastructure, security, and business

Qualifications

• Bachelor's degree in computer science or related field.
• 5+ years in production support or development for cloud-based applications.
• Strong analytical, communication, and incident response skills.

Responsibilities

• Provide advanced production support for React apps, APIs, and Azure-hosted services.
• Monitor health and investigate alerts using Datadog, Azure tools, logs, and diagnostics.
• Triage incidents, assess impact, communicate status, restore service, and coordinate escalations across teams.
• Analyze root causes and implement fixes to improve stability.
• Troubleshoot React interfaces, APIs, Azure services, MongoDB, SQL, integrations, authentication, and network dependencies.
• Develop, test, and deploy defect fixes, support utilities, automation, monitoring improvements, and small to medium enhancements.
• Write and optimize MongoDB and SQL queries to investigate data issues and support data corrections.
• Maintain Datadog dashboards, monitors, alerts, log queries, traces, and SLIs for visibility.
• Support Azure deployments and operational activities with CI/CD and change management practices.
• Participate in an on call rotation and provide scheduled after hours support for incidents and maintenance.
• Maintain runbooks, support procedures, troubleshooting guides, known error records, diagrams, and knowledge articles.
• Review application changes for observability, security, performance, and readiness.
• Partner with product, development, quality, cloud, and business teams to prioritize defects and reliability improvements.
• Other duties as assigned.

Skills

React

Azure

MongoDB

SQL

Datadog

Incident management

On-call coordination

Education

Bachelor's degree in computer science or related field

Tools

Datadog

Azure

MongoDB

SQL

Job description

The Sr. Support Development Engineer supports, maintains, and improves business critical React applications hosted in Microsoft Azure. The role combines production support with development to investigate incidents, analyze telemetry, resolve defects, improve reliability, and deliver targeted enhancements. The ideal candidate has cloud application support experience with MongoDB, SQL, and Datadog or similar observability tools; collaborates across engineering, product, infrastructure, security, and business teams; and brings analytical skills, responsiveness, organization, and a commitment to continuous improvement.

• Provide advanced production support for React applications, APIs, background services, and integrations hosted in Azure.
• Monitor application health and investigate alerts, errors, performance issues, and disruptions using Datadog, Azure tools, logs, and diagnostics.
• Triage incidents, assess business impact, communicate status, restore service, and coordinate escalation across application, infrastructure, database, security, and vendor teams.
• Analyze root causes and implement lasting fixes to prevent repeat incidents and improve stability.
• Troubleshoot React interfaces, APIs, Azure services, MongoDB, SQL, integrations, authentication, and network dependencies.
• Develop, test, and deploy defect fixes, support utilities, automation, monitoring improvements, and small to medium application enhancements.
• Write and optimize MongoDB and SQL queries to investigate data issues, validate behavior, and support safe, approved data corrections.
• Maintain Datadog dashboards, monitors, alerts, log queries, traces, and service level indicators for actionable application visibility.
• Support Azure deployments and operational activities using established source control, continuous integration, continuous delivery, and change management practices.
• Participate in an on call rotation and provide scheduled after hours support for critical incidents, releases, and maintenance activities.
• Maintain runbooks, support procedures, troubleshooting guides, known error records, system diagrams, and knowledge articles.
• Review application changes for supportability, observability, security, performance, scalability, maintainability, and operational readiness.
• Partner with product, development, quality, cloud, and business teams to prioritize defects, support requests, technical debt, and reliability improvements.
• Other duties as assigned.