Remote Senior Business Analyst: Data Insights & Solutions

North American Electric Reliability Corporation (NERC); Washington (District of Columbia, MD); Remote; USD 110,000 - 145,000; Full time

Job summary

North American Electric Reliability Corporation (NERC) seeks a Senior Business Analyst to bridge business stakeholders and the Data Analytics team. You will translate needs into clear requirements, KPIs, and data-driven solutions that support the reliability of the North American grid.

You will collaborate across teams, document decisions, and contribute to continuous improvement through analytics, process optimization, and stakeholder engagement.

Qualifications

• Goal oriented with strong critical thinking skills, curiosity, desire to learn, and passion to solve complex issues and problems

Responsibilities

• Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement. Elicit, analyze, document, and validate business, functional, reporting, and data requirements, translating them into clear user stories, acceptance criteria, process flows and technical specifications.
• Data Analysis & Insights: Conduct exploratory analysis to assess business performance, identify trends and issues, and support informed decision making. Help define and maintain KPIs, metrics, business rules, and reporting requirements that provide meaningful insight into E-ISAC programs and operations.
• Process Improvement & Solution Design: Evaluate current-state and future state business processes and identify opportunities to improve efficiency, effectiveness, automation, and user experience. Support business cases and cost-benefit analyses and assess the potential impact of risks of proposed solutions.
• Stakeholder Engagement and Collaboration: Serve as a connector among business stakeholders, the Data Analytics team, project managers, and technical partners. Facilitate requirements, discussions, solution demonstrations, stakeholder reviews, and feedback sessions to maintain alignment from initial need through implementation.
• Solution Delivery & Continuous Improvement: Support prioritization and delivery of analytics and technology solutions, identify data-quality and reporting gaps, monitor implemented solutions, gather stakeholder feedback, and recommend enhancements that increase business value and user adoption.
• Documentation & Communication: Maintain clear requirements, process documentation, decision logs, and other project artifacts. Communicate analytical findings, recommendations, business impacts, and project updates effectively to both technical and non-technical audiences.
• Other duties as assigned.

Skills

Business Analysis

Data Analysis

Requirements Gathering

SQL

Stakeholder Engagement

Communication Skills

Problem Solving

Education

Bachelor's degree in system analysis, business, computer science, information systems, or equivalent degree

Tools

Power BI

Tableau

Azure DevOps

Microsoft Azure

SQL Server

Job description

North American Electric Reliability Corporation (NERC) seeks a Senior Business Analyst to bridge business stakeholders and the Data Analytics team. You will translate needs into clear requirements, KPIs, and data-driven solutions that support the reliability of the North American grid.

You will collaborate across teams, document decisions, and contribute to continuous improvement through analytics, process optimization, and stakeholder engagement.