Remote Senior AI Product Lead - Dispatch & Growth

ARS; Memphis (TN); Remote; USD 150,000 - 230,000; Full time

Job summary

ARS-Rescue Rooter is seeking a Senior Manager, AI Product to lead flagship AI initiatives driving dispatch optimization and customer service improvements. You will own strategy, KPIs, and value realization across operations, call centers, marketing, finance, and IT.

Collaborate with data engineering, data science, and external partners to turn complex problems into trusted AI products, define success metrics, and guide adoption while ensuring responsible AI governance.

Qualifications

• 5+ years leading technology implementations, data-driven decision tools, or product management.
• Execution leader fluent in technology and AI/ML concepts.
• Track record owning a business case and measuring realized value after launch.
• Comfortable with KPI design, baselines, and test-and-learn measurement.
• Experience in field service or home services strongly preferred.
• Experience leading adoption and change management for new tools or processes with frontline teams.
• Proven cross-functional leadership with operations, finance, marketing, IT, and external implementation partners.
• Exposure to generative or agentic AI tools and AI governance a plus.
• Comfortable working in Agile, PMO-led, or hybrid environments.
• Bachelor's degree in business, engineering, computer science, or a related field, or equivalent experience leading technology implementations.

Responsibilities

• Own product strategy, roadmap, and business case for a portfolio of flagship AI products, aligned to ARS's enterprise transformation initiatives such as dispatch, call center, pricing and discounting, membership, marketing and conversion, and fleet and capital efficiency
• Define product vision, release plans, and success criteria for each flagship
• Translate operational problems into product requirements, success metrics, and acceptance criteria that data science and engineering teams can build against
• Arbitrate scope, sequencing, and trade-offs with operations, branch, finance, and IT; manage intake, backlog, releases, and dependencies across concurrent programs
• Own value measurement for each flagship: baselines, KPI definitions, experiment design (A/B tests and branch-level pilots), and attribution of benefit to the right business lever
• Lead pilot design, launch readiness, and scaled rollout, planning field-facing releases around seasonal peak-demand periods
• Own adoption and change management for each product including training, communication, and feedback loops with the business users it serves
• Guide decisions on where AI acts on its own and where people stay in the loop, weighing risk, accuracy, customer impact, and value
• Manage implementation partners and vendors; support build-vs-buy evaluations, statements of work, and renewals
• Ensure responsible AI: explainable recommendations, human override, model monitoring, and data governance, privacy, and compliance requirements are met
• Communicate progress, value, and risk to executive leadership in clear, business-first terms
• Build the AI Product function over time - practices, templates, and team - as the portfolio grows

Skills

Product management

AI/ML concepts

Cross-functional leadership

Data-driven decision making

Agile / PMO

Executive communication

Field service knowledge

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

Microsoft Fabric

Azure

Power BI

Field service platforms

Job description

ARS-Rescue Rooter is seeking a Senior Manager, AI Product to lead flagship AI initiatives driving dispatch optimization and customer service improvements. You will own strategy, KPIs, and value realization across operations, call centers, marketing, finance, and IT.

Collaborate with data engineering, data science, and external partners to turn complex problems into trusted AI products, define success metrics, and guide adoption while ensuring responsible AI governance.