Remote Senior ACC Specialist: Agent Contracting & Commissions

Illinois Mutual; Peoria (IL); À distance; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Compressed 4 1/2-day work week (Half‑F

No monthly premium cost for employee医疗

Résumé du poste

Illinois Mutual is seeking a Senior Agent Contracting and Commissions Specialist to manage complex agent contracting and commission processes from a home-office setting. You’ll serve as the expert escalation point for regulatory and commission issues and support audit readiness and training across the ACC team.

You will lead process improvements, assist management with mentoring staff, and partner with IT to test automation while ensuring compliance and accurate payments for distribution

Qualifications

• Bachelor's Degree required (or Illinois Mutual approved equivalency for internal applicants).
• Previous insurance industry experience required.
• Strong track record of reliable performance within agent contracting and/or commissions strongly preferred.
• Insurance and/or compliance industry designations strongly preferred.

Responsabilités

• Operate with strong knowledge of regulatory requirements to ensure appropriate onboarding.
• Assist ACC management in training less experienced team members on department procedures and responsibilities.
• Provide enhanced level of personalized customer service for key distribution partners in coordination with assistance from ACC Specialists.
• Lead root-cause analysis and remediation for commission accuracy issues; design preventative controls and job aids.
• Handle commission related inquiries and/or adjustments, including those escalated by team members.
• Manage debit balance and ACAP processes per department procedures.
• Aid Financial Services Department in processing EFT returns.
• Review and code department invoices as necessary to help facilitate approval.
• Manage returned checks and process voids, as needed to assist team members.
• Update internal systems as necessary including, but not limited to, agent appointments, renewals, replacements or terminations as assigned.
• Provide backup coverage for routine onboarding/contracting tasks during peak demand or staff absence, ensuring quality and timeliness.
• Recommend, prioritize, and test automation/system enhancements with IT; validate release readiness and change impacts.
• Process IRS Levy payments and other similar wage garnishments.
• Lead continuous improvement, develop and maintain SOPs and updates, and complete UAT for system or rule changes impacting contracting and commissions.
• Assist ACC management on policy interpretation and audit remediation.
• Assist ACC management with agent and department audits.
• Serve as department representative on Company committees and task forces as assigned.
• Conduct other duties as assigned.

Connaissances

Regulatory compliance

Attention to detail

Communication skills

Leadership

Formation

Bachelor's Degree

Description du poste

Illinois Mutual is seeking a Senior Agent Contracting and Commissions Specialist to manage complex agent contracting and commission processes from a home-office setting. You’ll serve as the expert escalation point for regulatory and commission issues and support audit readiness and training across the ACC team.

You will lead process improvements, assist management with mentoring staff, and partner with IT to test automation while ensuring compliance and accurate payments for distribution