Remote Seasonal Tax Support Manager

Jdatsg; Northern (KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) company match

Employee perks

Overtime potential

Laptop provided

Flexible shifts

Job summary

Jdatsg, a US-based employer, seeks a seasonal remote lead for tax-expert teams from November 2026 through April 30, 2027. The role offers $38/hour, with benefits including a 401(k) company match and additional incentives.

Shifts cover Morning, Midday, and Evening 7 days a week, with equipment provided and onboarding frameworks to scale the partnership. The role requires living in the US and being legally authorized to work, with visa sponsorship not available.

Qualifications

• Leads a remote team of tax experts.
• Delivers clear written and verbal guidance to the team.
• Manages priorities across shifting operational demands.

Responsibilities

• Lead a remote team of tax experts, coaching attendance, performance, and adherence to professional standards for up to 60 hours per week.
• Audit timekeeping and daily statuses in tools such as Power BI, ADP, Slack, Teams, and Amazon Connect to ensure complete operational accuracy.
• Serve as Manager on Duty (MOD) on rotation, providing leadership and support ownership for up to 1,000+ experts.
• Monitor system statuses, enforce queue discipline, process workflow requests, and intercept high-priority or data privacy issues through multi-channel communication.
• RegularlyReview recorded customer service interactions to evaluate empathy, communication quality, and adherence to customer metrics, delivering timely recognition and feedback.
• Proactively research internal channels and documentation to resolve systemic problems under short deadlines.

Skills

Leadership

Team management

Communication

Tools

Power BI

ADP

Slack

Teams

Amazon Connect

Job description

Jdatsg, a US-based employer, seeks a seasonal remote lead for tax-expert teams from November 2026 through April 30, 2027. The role offers $38/hour, with benefits including a 401(k) company match and additional incentives.

Shifts cover Morning, Midday, and Evening 7 days a week, with equipment provided and onboarding frameworks to scale the partnership. The role requires living in the US and being legally authorized to work, with visa sponsorship not available.