Remote SD-WAN Network Engineer (Versa-focused)

CommandLink, LLC; United States; Remote; MXN 360.000 - 600.000; Vollzeit

Benefits dieser Stelle

Flexible time off

Employee referral bonuses

Zusammenfassung

CommandLink is a global SaaS platform provider offering network, voice services, and IT security solutions. This 100% remote role focuses on delivering managed services to ISP/MSP customers, with emphasis on SDWAN, Versa Networks, VoIP, VPNs, and managed routers and firewalls.

No travel is required, and you will onboard new clients and maintain strong service delivery. The role requires 3–5 years in a technical environment, Cisco/Fortinet/Juniper tools, and SOC 2 familiarity.

Qualifikationen

• High School Diploma or GED Equivalent.
• 3-5 years in a fast-paced technical environment with SDWAN experience ( Versa Networks preferred ).
• CCNA and CCNP certification is highly desirable.
• Command line experience with networking tools (Cisco/Fortinet/Juniper).
• Strong firewall configuration experience (Fortinet).
• Deep understanding of BGP, OSPF, VRRP.
• Knowledge of NAT, COS/QOS and basic network design principles.
• Familiarity with SOC 2 compliance and processes.

Aufgaben

• Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and problem-solving.
• Maintain excellent customer relationships by delivering outstanding support.
• Mentor and train fellow engineers on complex technical issues and solutions.

Kenntnisse

Versa Networks

CCNA

CCNP

Command line tools

Fortinet

Networking

BGP

OSPF

VRRP

NAT

COS/QOS

SOC 2

Ausbildung

High School Diploma

Tools

Cisco

Fortinet

Juniper

Jobbeschreibung

CommandLink is a global SaaS platform provider offering network, voice services, and IT security solutions. This 100% remote role focuses on delivering managed services to ISP/MSP customers, with emphasis on SDWAN, Versa Networks, VoIP, VPNs, and managed routers and firewalls.

No travel is required, and you will onboard new clients and maintain strong service delivery. The role requires 3–5 years in a technical environment, Cisco/Fortinet/Juniper tools, and SOC 2 familiarity.