Remote Scheduling Coordinator - Reschedule & Updates

HRS Talent Solutions; Raleigh (NC); Remoto; USD 56.000 - 59.000; Tempo pieno

Descrizione del lavoro

HRS Talent Solutions is seeking a Reschedule Request Organizer for remote, full-time work. You will manage incoming reschedule requests, locate the correct appointment, and record customer preferences with time zones and deadlines.

The role emphasizes clear communication and maintaining visibility of the original booking while awaiting scheduler confirmation. Responsibilities include reading online requests, recording options, asking clarifying questions, and coordinating with the scheduler to

Competenze

• Customer service and office administration experience are useful.
• Strong written communication and accuracy with dates matter.
• Ability to follow calendar rules and update records precisely.

Mansioni

• Read assigned online change requests and locate the current booking.
• Record proposed dates and restrictions accurately.
• Ask a focused question when the appointment or preference is unclear.
• Flag an approaching appointment or a conflict to the scheduler.
• Keep tentative requests separate from confirmed changes.
• Send a standard acknowledgement using the right status language.
• Update the record only after an authorized scheduling decision.

Conoscenze

Customer service

Office administration

Written communication

Attention to detail

Strumenti

Calendar software

Online scheduling tools

Descrizione del lavoro

HRS Talent Solutions is seeking a Reschedule Request Organizer for remote, full-time work. You will manage incoming reschedule requests, locate the correct appointment, and record customer preferences with time zones and deadlines.

The role emphasizes clear communication and maintaining visibility of the original booking while awaiting scheduler confirmation. Responsibilities include reading online requests, recording options, asking clarifying questions, and coordinating with the scheduler to