Remote SAP SD/LE/SCM Analyst — O2C & Logistics Expert

ZWILLING J.A. Henckels LLC; New Mexico; Remote; USD 160,000 - 170,000; Full time

Job summary

ZWILLING J.A. Henckels LLC seeks an SAP SD/LE/SCM Analyst to deliver expert functional support and design across SAP modules. You will analyze business processes, specify requirements, and lead enhancements in order-to-cash and logistics flows.

You will collaborate with Sales, Logistics, and Finance teams, configure components, test thoroughly, and support integrations with external systems. This role supports a remote/hybrid work approach.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of related professional SAP SD/LE/SCM experience at a consulting level.
• Deep knowledge of the retail industry.
• Deep expertise in SD/LE/SCM configuration (pricing, outputs, partner determination, delivery processing, shipping, billing).
• Strong understanding of the full order-to-cash lifecycle.
• Experience with IDocs, EDI, APIs, and SAP integration technologies.
• Ability to independently lead functional design, configuration, testing, and deployment.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Provide expert SAP SD/LE/SCM consulting, including requirements gathering, gap analysis, and functional design.
• Configure SD/LE/SCM components such as pricing, order management, delivery processing, billing, ATP, shipping, transportation, and returns.
• Develop and maintain functional specifications for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).
• Lead testing efforts including unit testing, integration testing, and user acceptance testing.
• Support SAP integration with external systems (e.g., warehouse/3PL, EDI, carriers) and internal applications.
• Analyze system performance and user feedback to identify opportunities to improve processes and SAP functionality.
• Generate and monitor regular reports to ensure the reliability, security, and efficiency of SAP applications.
• Troubleshoot complex issues related to order-to-cash and logistics execution processes.
• Monitor IDoc processing, pricing issues, availability checks, shipment/transportation errors, and billing discrepancies.
• Provide day-to-day support for end users, including issue resolution, training, and process guidance.
• Maintain documentation for configuration, processes, and functional specifications.
• Serve as a trusted advisor to Sales, Customer Service, Logistics, Warehouse, and Finance teams.
• Translate business needs into SAP solutions that improve efficiency, accuracy, and visibility.
• Recommend process improvements and system enhancements aligned with best practices.
• Communicate complex technical concepts in clear, business-focused language.
• Lead and participate in SAP projects such as new functionality rollouts, upgrades, and process optimization initiatives.
• Support cross-functional efforts in pricing optimization, transportation improvements, warehouse automation, and customer experience initiatives.
• Collaborate with development teams on enhancements, integrations, and customizations to ensure that SAP solutions align with business objectives.

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Job description

ZWILLING J.A. Henckels LLC seeks an SAP SD/LE/SCM Analyst to deliver expert functional support and design across SAP modules. You will analyze business processes, specify requirements, and lead enhancements in order-to-cash and logistics flows.

You will collaborate with Sales, Logistics, and Finance teams, configure components, test thoroughly, and support integrations with external systems. This role supports a remote/hybrid work approach.