Remote SAP Managed Services Lead — Team & Customer Success

VeraLogics; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

VeraLogics in Phoenix, Arizona, is seeking a SAP Managed Services Team Lead responsible for leading a team of SAP support professionals. This role involves delivering high-quality, remote-based support across multiple SAP modules, ensuring timely issue resolution, and maintaining strong client relationships.

The ideal candidate will have experience in SAP support team leadership, a strong understanding of SAP modules, and excellent communication skills. This position offers an opportunity to shape service delivery and improve client satisfaction.

Qualifications

• Proven experience leading SAP support or managed services teams.
• Strong understanding of at least two SAP modules.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage a team of SAP support analysts.
• Oversee daily operations and resolve incidents in a timely manner.
• Develop and nurture strong customer relationships.

Skills

Leadership in SAP support

SAP module knowledge (FI/CO, MM, SD, HCM)

SAP troubleshooting

Communication skills

Service management tools experience

Cloud platforms familiarity

Education

Bachelor's degree in Information Technology or related field

Tools

FreshService

ServiceNow

Job description

VeraLogics in Phoenix, Arizona, is seeking a SAP Managed Services Team Lead responsible for leading a team of SAP support professionals. This role involves delivering high-quality, remote-based support across multiple SAP modules, ensuring timely issue resolution, and maintaining strong client relationships.

The ideal candidate will have experience in SAP support team leadership, a strong understanding of SAP modules, and excellent communication skills. This position offers an opportunity to shape service delivery and improve client satisfaction.