Remote Salesforce Service Cloud Production Engineer

Cognizant; Baton Rouge (LA); Remote; USD 64,000 - 90,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) plan

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking a Salesforce Production Support Engineer to ensure stability, performance, and continuous availability of the Salesforce Service Cloud production environment. You will collaborate with development teams, business stakeholders, and users to minimize disruption and deliver a seamless customer service experience.

The role focuses on incident response (L2/L3), debugging Apex, LWC, and Aura components, monitoring health, and performing root cause analysis to reduce ticket volume.

Qualifications

• 5+ years of hands-on Salesforce experience with production support in Service Cloud.
• Proven experience resolving L2/L3 incidents within SLAs.
• Strong debugging across Apex, LWC, Aura, and integrations.

Responsibilities

• Respond to, triage, and resolve L2/L3 production incidents for Service Cloud.
• Troubleshoot issues across Apex, LWC, Aura, and integrations using Salesforce tools.
• Monitor production health, governor limits, and batch processes to mitigate risks.
• Conduct root-cause analysis and implement corrective actions for reliability.

Skills

Salesforce Service Cloud

Production support

L2/L3 incident management

Apex

Lightning Web Components

Aura components

REST/SOAP APIs

Debugging tools

Education

Salesforce Administrator Certification

Salesforce Platform Developer I (PD1)

Tools

Salesforce Debugging Tools

Monitoring tools

Job description

Cognizant is seeking a Salesforce Production Support Engineer to ensure stability, performance, and continuous availability of the Salesforce Service Cloud production environment. You will collaborate with development teams, business stakeholders, and users to minimize disruption and deliver a seamless customer service experience.

The role focuses on incident response (L2/L3), debugging Apex, LWC, and Aura components, monitoring health, and performing root cause analysis to reduce ticket volume.