Salesforce Technical Architect

EPAM Systems; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

EPAM Systems seeks an experienced Salesforce Technical Architect to serve as the technical authority for a multi-cloud environment spanning Sales Cloud, Service Cloud, and Experience Cloud. You will triage defects, advise on platform roadmap, and lead the technical transition from an incumbent vendor.

You will define a phased roadmap, favor native capabilities, and present decisions to executives. Mentoring developers and aligning data/security/integrations will be core responsibilities.

Qualifications

• 8+ years of Salesforce experience with architecture roles across Sales, Service, and Experience Cloud.
• Experience owning and prioritizing an existing backlog of enhancements/defects.
• Experience with vendor transitions or managed services takeovers, including technical due diligence.
• Deep expertise in Apex, LWC, Flow, SOQL/SOSL, and Salesforce security model.

Responsibilities

• Triage and prioritize defects/enhancements in a multi-cloud Salesforce environment.
• Remediate legacy customizations by migrating to Flow, Apex patterns.
• Drive root cause analysis and present a target-state architecture to stakeholders.
• Define phased roadmaps balancing quick wins with modernization.

Skills

Salesforce architecture

Backlog management

Roadmap & strategy

Stakeholder management

CI/CD tooling

LWC/Apex/Flow

System integration (MuleSoft, REST/SO)

Vendor transitions / managed services

Tools

MuleSoft

Dell Boomi

Copado

Gearset

SFDX/Git

Job description

We are seeking an experienced Salesforce Technical Architect to serve as the technical authority for a multi-cloud environment spanning Sales Cloud, Service Cloud, and Experience Cloud . This role combines clearing an existing backlog, advising on strategic platform roadmap, and leading the technical transition of a managed services engagement from an incumbent vendor.

Responsibilities

• Triage and prioritize existing defects/enhancements
• remediate legacy customizations (deprecated Process Builder/Workflow, CRUD/FLS anti-patterns) by migrating to modern Flow/Apex patterns
• drive root cause analysis to prevent recurring issues Act as trusted advisor translating business goals into a target-state architecture
• define a phased roadmap balancing quick wins with modernization
• favor native/OOTB capabilities over custom code
• present architecture decisions to executive stakeholders Lead technical knowledge transfer from the incumbent vendor (codebase/documentation discovery where gaps exist)
• define cutover plans and hypercare support
• establish managed services processes (ticket intake, SLA triage, release management) Own design decisions across data model, security model, and integrations (REST/SOAP, middleware)
• review code for standards adherence
• mentor developers and consultants

Requirements

• 8+ years of hands-on Salesforce experience, including architecture roles across Sales, Service, and Experience Cloud
• Proven experience owning and prioritizing an existing backlog of enhancements/defects
• Experience with vendor transitions or managed services takeovers, including technical due diligence under limited documentation
• Deep expertise in Apex, LWC, Flow, SOQL/SOSL, and the Salesforce security model
• Integration experience (MuleSoft, Dell Boomi, or similar; REST/SOAP APIs)
• Ability to produce roadmaps and architecture documents, and present to executive audiences
• Familiarity with CI/CD and deployment tooling (Copado, Gearset, SFDX/Git)
• Strong stakeholder management skills
• Fluency in English, with a minimum B2+/C1 level for effective communication
• Nice to have Salesforce Application/System Architect or Platform Developer II certification
• Experience with CPQ, Field Service, or Revenue Cloud Contact center architecture (Omni-Channel, CTI)
• Regulated industry or multi-org consolidation experience