Remote Salesforce Data & Systems Analyst for Nonprofit

Wishalicious; Illinois; Remoto; USD 52.000 - 65.000; Tempo pieno

Descrizione del lavoro

The Obama Foundation is seeking a Development Data & Systems Analyst to optimize and maintain our Salesforce CRM ecosystem. You will lead the Development division's data ticketing system, deliver custom reports, troubleshoot issues, and support frontline fundraisers.

You will co-design Salesforce workflows for duplicates, activity tracking, and complex grant reporting, while ensuring data quality and comprehensive documentation. This is a remote role based in the Chicago area.

Competenze

• 1-2 years hands-on experience in database management, data analytics, or systems administration within a nonprofit context preferred.
• Proficiency with Salesforce CRM (NPSP or Nonprofit Cloud) and the ability to build complex reports, dashboards, and fields.
• Experience managing a data request queue or ticketing system and translating technical concepts for non-technical staff.
• Strong analytical and QA skills with meticulous data accuracy and hygiene.
• Knowledge of nonprofit fundraising mechanics including major gifts, multi-year pledges, and grant tracking.

Mansioni

• Help Desk Management: own the Development team’s Salesforce ticketing system and resolve data, reporting, and access requests within SLAs.
• Frontline Technical Support & Training: provide guidance and user training; draft documentation and SOPs; lead onboarding sessions.
• Design and test Salesforce workflows for duplicate management, activity tracking, and grants reporting; QA testing in sandbox.

Conoscenze

Salesforce CRM

Data analytics

Help desk / ticketing

Non-profit fundraising knowledge

Communication skills

Strumenti

Salesforce NPSP

Reporting dashboards

Descrizione del lavoro

The Obama Foundation is seeking a Development Data & Systems Analyst to optimize and maintain our Salesforce CRM ecosystem. You will lead the Development division's data ticketing system, deliver custom reports, troubleshoot issues, and support frontline fundraisers.

You will co-design Salesforce workflows for duplicates, activity tracking, and complex grant reporting, while ensuring data quality and comprehensive documentation. This is a remote role based in the Chicago area.