Development Data & Systems Analyst at Obama Foundation Illinois

Wishalicious; Illinois; Remote; USD 52.000 - 65.000; Vollzeit

Zusammenfassung

The Obama Foundation is seeking a Development Data & Systems Analyst to optimize and maintain our Salesforce CRM ecosystem. You will lead the Development division's data ticketing system, deliver custom reports, troubleshoot issues, and support frontline fundraisers.

You will co-design Salesforce workflows for duplicates, activity tracking, and complex grant reporting, while ensuring data quality and comprehensive documentation. This is a remote role based in the Chicago area.

Qualifikationen

• 1-2 years hands-on experience in database management, data analytics, or systems administration within a nonprofit context preferred.
• Proficiency with Salesforce CRM (NPSP or Nonprofit Cloud) and the ability to build complex reports, dashboards, and fields.
• Experience managing a data request queue or ticketing system and translating technical concepts for non-technical staff.
• Strong analytical and QA skills with meticulous data accuracy and hygiene.
• Knowledge of nonprofit fundraising mechanics including major gifts, multi-year pledges, and grant tracking.

Aufgaben

• Help Desk Management: own the Development team’s Salesforce ticketing system and resolve data, reporting, and access requests within SLAs.
• Frontline Technical Support & Training: provide guidance and user training; draft documentation and SOPs; lead onboarding sessions.
• Design and test Salesforce workflows for duplicate management, activity tracking, and grants reporting; QA testing in sandbox.

Kenntnisse

Salesforce CRM

Data analytics

Help desk / ticketing

Non-profit fundraising knowledge

Communication skills

Tools

Salesforce NPSP

Reporting dashboards

Jobbeschreibung

At The Obama Foundation, our mission is to inspire, empower, and connect people to change their world. We seek to build an active democratic culture where people are equipped and motivated to make change in the communities where they live, work, and play. Right here on the South Side of Chicago, we’re building a home for this vision, a global center for change with a range of opportunities - coordinated programming, community outreach events, educational moments, and more - that invite visitors from down the block or across the globe to turn hope into action. Achieving our ambitious goals starts with an exceptional team built on our Hope to Action Values - Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope. A Framework that anyone, anywhere, can use to build trust, activate participation, and expand opportunity in their community.

Purpose of the Role

Reporting directly to the Manager of Development Data, the Development Data & Systems Analyst is a critical technical role responsible for optimizing, maintaining, and innovating within the Foundation’s Salesforce CRM ecosystem. As the Foundation expands its Principal Gifts function, this role ensures our data architecture, donor recognition tracking, and reporting pipelines run with peak efficiency. The Analyst serves as the primary technical lead for the Development division's internal data ticketing system, fulfilling custom report requests, troubleshooting user issues, and delivering technical support to frontline fundraisers. Additionally, this role co-designs and tests new Salesforce workflows - specifically for duplicate management, activity tracking, and complex grant reporting - while performing regular database quality control audits. While not a primary gift processor, the Analyst maintains cross-training in gift intake to serve as strategic backup during peak fiscal thresholds and PTO coverage.

Core Job Responsibilities

Division Ticketing Lead & Technical Support

• Help Desk Management: Take direct ownership of the Development team’s Salesforce ticketing system. Receive, prioritize, triage, and resolve incoming data, reporting, and system access requests from frontline fundraisers and operations staff within established SLAs.
• Frontline Technical Support & Training: Provide technical guidance and user support across the team. Assist in drafting technical documentation, SOPs, and user guides, co‑leading quarterly database training sessions for development analysts and lead onboarding Salesforce training for new Development staff.

Salesforce Systems Optimization & Custom Tracking

• Recognition & Benefit Tracking: Partner with the Manager to design, build, and enforce standardized Salesforce workflows to accurately track donor naming opportunities, physical/digital recognition, and bespoke benefit fulfillment for OPC and Principal Gift donors.
• Grants & Gift Reporting Architecture: Build custom tracking frameworks, reports, and dashboards in Salesforce to capture the full lifecycle, financial milestones, and reporting triggers for complex institutional gifts and grants.
• QA Testing & System Enhancements: Conduct rigorous quality assurance (QA) testing in the Salesforce sandbox environment for new features, bug fixes, third‑party integrations, or automation flows that are deployed to production.

Data Hygiene, Auditing & Quality Assurance

• Data Integrity & Auditing: Execute regular data cleanup initiatives, quality control queries, mass data uploads, and duplicate record merges to maintain a pristine CRM database.
• Workflow Automation & Documentation: Identify manual, repetitive data entry pain points across the department and recommend automated solutions. Maintain comprehensive, up‑to‑date documentation of database configurations and data standards.

Cross‑Functional & Revenue Backup

• Gift Processing Backup: Cross‑train on all gift processing, lockbox, wire transfer, and batching procedures under the guidance of the Gift Acceptance team, serving as vital cross‑functional surge backup during fiscal year‑end and peak fundraising cycles.

Key Deliverables / Outcomes

• Rapid, high‑touch resolution of all internal data ticketing requests, maintaining reliable and timely responses to internal stakeholders, in support of strong customer service to donors and prospects.
• Standardized, fully functional Salesforce tracking systems, reports, and dashboards for donor benefits, OPC recognition, and fundraising revenue.
• Clean, accurate, and regularly audited Salesforce data, ensuring a trusted source of truth for the Development team.
• Comprehensive, updated user documentation and technical knowledge‑base resources for the Development team.

Required Qualifications

• 1‑2 years of hands‑on experience in database management, data analytics, or systems administration, specifically within a non‑profit development/advancement environment preferred.
• Proficiency with Salesforce CRM in a non‑profit context (Salesforce NPSP or Nonprofit Cloud experience strongly preferred); ability to build complex custom reports, dashboards, and fields.
• Proven experience managing a data request queue or ticketing help desk system, with a track record of translating complex technical concepts for non‑technical frontline staff.
• Strong analytical, problem‑solving, and quality‑assurance skills; meticulous attention to detail regarding data accuracy and hygiene.
• Familiarity with non‑profit fundraising mechanics, including major gifts, principal donor recognition, multi‑year pledge schedules, and grant tracking.
• Ability to manage competing priorities, work collaboratively across cross‑functional teams, and adapt to a fast‑paced, high‑growth organizational environment.
• Commitment to the values and mission of the Foundation.
• The salary range for this role is between $51,965 and $64,980.
• This is a remote role based in the Chicago area.

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at [e-mail] if you require a reasonable accommodation to complete this application.