Remote Salesforce Business Analyst for Federal Programs

ICF; Morgantown (WV); On-site; USD 60,940 - 103,598; Full time

Job summary

ICF is seeking an experienced Business Analyst to support a Salesforce Center of Excellence program for a government client. The role, though contingent on award, requires coordinating with federal stakeholders and agile teams to analyze business needs, document requirements, and support solution delivery.

Remote work is authorized with emphasis on US Eastern time. Applicants must hold a Public Trust or Active Secret clearance and be a U.S. citizen, eligible to work in the United States.

Qualifications

• 3+ years of work experience in Information Technology, including at least one Salesforce project.
• 3+ years of experience with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.
• 1+ year of experience delivering user training or creating technical documentation.
• Candidate must have a Public Trust or an Active Secret clearance.
• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

Responsibilities

• Engage with federal stakeholders to understand current business processes, identify pain points, and gather functional and non-functional requirements.
• Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities.
• Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog.
• Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities.
• Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables.
• Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations.
• Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes.
• Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, risks, and dependencies.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.
• Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards.
• Contribute to continuous process improvement by identifying opportunities to streamline workflows, improve documentation, and enhance stakeholder engagement.

Skills

Salesforce

Stakeholder engagement

Requirements analysis

Test planning

Tools

Jira

Trello

Microsoft Office Suite

Job description

ICF is seeking an experienced Business Analyst to support a Salesforce Center of Excellence program for a government client. The role, though contingent on award, requires coordinating with federal stakeholders and agile teams to analyze business needs, document requirements, and support solution delivery.

Remote work is authorized with emphasis on US Eastern time. Applicants must hold a Public Trust or Active Secret clearance and be a U.S. citizen, eligible to work in the United States.