Remote Sales Ops Lead - Bilingual QA & Training

AI Case Leads; United States; Remote; MXN 416,000 - 625,000; Full time

Benefits offered by this job

Fully remote

Paid 30-day training period

Job summary

AI Case Leads is hiring a senior leadership role to guide our team of reps in a fully remote setup. You will focus on coaching, QA, and training, reporting directly to the founder and not taking live sales calls yourself.

You will oversee bilingual English/Spanish interactions, help scale coaching practices, and ensure high-quality call handling across the outbound and inbound process.

Qualifications

• Experience leading sales or call center teams.
• Native Spanish speaker with high English proficiency (C2).
• History meeting sales targets in a relevant role.
• Ability to coach and develop others from a distance.

Responsibilities

• Lead the team leads and set coaching standards.
• Own QA processes and ensure review of calls in English and Spanish.
• Improve training curriculum with the trainer and onboarding team.
• Step in to de-escalate when a rep mishandles a call and turn it into a learning moment.

Skills

Leadership

Coaching

Bilingual Spanish/English

Sales leadership

Job description

AI Case Leads is hiring a senior leadership role to guide our team of reps in a fully remote setup. You will focus on coaching, QA, and training, reporting directly to the founder and not taking live sales calls yourself.

You will oversee bilingual English/Spanish interactions, help scale coaching practices, and ensure high-quality call handling across the outbound and inbound process.