Remote Sales

National Automotive Training Academy; Houston (TX); Remote; USD 17,000 - 22,000; Full time

Job summary

National Automotive Training Academy is seeking a Sales Associate to act as the public face of the company, answering questions about products and services and maintaining knowledge of offerings and policies.

The role emphasizes complaint handling, empathy, and tact to convert frustrated customers into satisfied ones while adhering to company guidelines, and also involves keeping the sales floor and displays well-presented.

Qualifications

• Associate's degree or high school diploma.
• Retail sales experience.
• Professional appearance.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• The ability to read, write, and perform basic math.
• The ability to stand and walk for extended periods of time.

Responsibilities

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.

Skills

Customer service

Communication

Reading & Writing

Mathematical skills

Professional appearance

Education

High school diploma or associate degree

Tools

Cash register operation

Job description

As the public face of the company the sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

Sales Associate Responsibilities:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.

Sales Associate Requirements:

• An Associate's degree or high school diploma.
• Retail sales experience.
• A professional appearance.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• The ability to read, write, and perform basic math.
• The ability to stand and walk for extended periods of time.