Remote SaaS Technical Support Engineer | AI Platform

Nooks; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work flexibility

Inclusive workplace culture

Continuous learning opportunities

Job summary

Nooks is seeking a Technical Support Engineer to enhance user experience for their platform. This remote role focuses on providing exceptional support and resolving issues while collaborating with product and engineering teams.

The ideal candidate has 3+ years of experience in Technical Support, excels in communication, and is proficient in troubleshooting. Join Nooks to shape support operations and improve user satisfaction!

Qualifications

• 3+ years of Technical Support experience in B2B SaaS platforms.
• Experience providing support through Slack, live chat, and email.
• Excellent written and verbal communication skills.

Responsibilities

• Provide prompt and empathetic communication to resolve issues.
• Debug and troubleshoot complex technical problems.
• Achieve key performance metrics such as response and resolution times.

Skills

Technical Support

Customer Communication

Problem Solving

Time Management

Tools

Slack

Video Conferencing

Postman

Salesforce

HubSpot

Job description

Nooks is seeking a Technical Support Engineer to enhance user experience for their platform. This remote role focuses on providing exceptional support and resolving issues while collaborating with product and engineering teams.

The ideal candidate has 3+ years of experience in Technical Support, excels in communication, and is proficient in troubleshooting. Join Nooks to shape support operations and improve user satisfaction!