Remote Public-Safety Software Support Analyst I

Mark43; Montpelier (VT); Remote; USD 60,000 - 90,000; Full time

Job summary

Mark43 is seeking a Software Support Analyst to join our team. You will directly interact with first responders and public safety staff to improve their experience with our product suite. This role emphasizes clear communication, patient problem-solving, and timely issue resolution.

We cover Eastern time business hours with potential weekend requirements. Candidates must have at least 2 years in software support and be authorized to work in the United States. Remote in the US is supported.

Qualifications

• Minimum 2 years of professional software support experience.
• Strong written and verbal communication with a patient, clear style.
• Ability to troubleshoot technical issues and document solutions.

Responsibilities

• Provide excellent customer support via email, phone, and chat.
• Troubleshoot and replicate software issues and guide users.
• Escalate engineering or project management as needed.
• Contribute to knowledge base updates.

Skills

Customer support

Troubleshooting

Written & verbal communication

Multitasking

Issue tracking (Zendesk/JIRA)

MS Office & Google Suite

Windows & MacOS

GovTech/Public Safety interest

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Job description

Mark43 is seeking a Software Support Analyst to join our team. You will directly interact with first responders and public safety staff to improve their experience with our product suite. This role emphasizes clear communication, patient problem-solving, and timely issue resolution.

We cover Eastern time business hours with potential weekend requirements. Candidates must have at least 2 years in software support and be authorized to work in the United States. Remote in the US is supported.