Remote SaaS Support Specialist

Greenhouse; New York (NY); Hybrid; CAD 57,000 - 67,000; Full time

Benefits offered by this job

Stock options

Bonuses

Merit increases

Sales commissions

Job summary

Greenhouse is seeking a Technical Support Specialist to join our team and help customers realize the value of Greenhouse across recruiting features and organizational change.

You will work with Customer Success, Product and Engineering to raise feedback, influence the roadmap, and elevate the customer experience. The role requires 9am–6pm PT coverage and strong written communication for email and live chat.

Qualifications

• 2+ years of customer-facing work experience on email and live chat.
• Comfort supporting a live video support experience.
• SaaS experience.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication across technical and non-technical audiences.
• Willing to learn and share knowledge with others.

Responsibilities

• Serve as the first point of contact for technical support communications via email and online chat.
• Diagnose and resolve customer issues with Greenhouse products and escalate when needed.
• Expand product and technical knowledge through training and practice.
• Provide recommendations for continuous product and process improvements.
• Take on additional projects as business needs require.

Skills

Customer-facing experience

Live video support

SaaS experience

Problem solving

Perseverance

Learning mindset

Written and verbal communication

Job description

Greenhouse is seeking a Technical Support Specialist to join our team and help customers realize the value of Greenhouse across recruiting features and organizational change.

You will work with Customer Success, Product and Engineering to raise feedback, influence the roadmap, and elevate the customer experience. The role requires 9am–6pm PT coverage and strong written communication for email and live chat.