Remote RN Telephone Triage - PT Days/Weekends | Compact + MA, MN, NV, IL, NY, CA

Call 4 Health; Seattle (WA); Remote; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Call 4 Health is hiring a Licensed RN for a remote triage role, supporting patients nationwide from a home-based, HIPAA-compliant workspace. You will conduct telephone triage, document in EHRs, and provide clinical assessments via phone or patient portal, with opportunities for RPM participation and multi-state practice.

The ideal candidate has 2–4 years RN experience, a current ENLC license, and comfort with multi-platform EHRs.

Qualifikationen

• Associate's or Bachelor’s Degree in Nursing.
• 2–4 years RN clinical experience in ER/urgent care, adult, pediatric, ambulatory care or ICU.
• Telephone triage experience using electronic triage systems.
• Experience with two or more EHR platforms.
• Active, unencumbered ENLC license and willingness to obtain more licenses.

Aufgaben

• Respond to inbound/outbound calls for multi-state nurse triage service.
• Use Schmitt-Thompson protocols for triage and assessment.
• Document interactions in client EHR systems or Call 4 Health platform.
• Provide clinical assessments via phone or patient portal per protocol.
• Support providers with admin and clinical tasks, including refills and follow-ups.
• Coordinate referrals, prior authorizations, RPM program involvement.

Kenntnisse

Telephone triage experience

Clinical decision-making

Excellent communication

Teamwork

Ausbildung

Associate's or Bachelor's Degree in Nursing

Tools

Electronic Health Records (EHR)

ENLC / Enhanced Nurse Licensure Compact

Jobbeschreibung

Registered Nurse (RN) – Remote Triage / Compact License Required

Make a difference from home while supporting patients and providers nationwide.We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

Respond to inbound and outbound calls for a multi-state nurse triage serviceUtilize Schmitt-Thompson telephone triage protocols to assess and triage patientsDocument patient interactions accurately in client EHR systems and/or the Call 4 Health platformProvide clinical assessments via phone or patient portal based on established protocolsSupport providers with administrative and clinical tasks, including:Medication refill requests per protocolProvider notification of critical resultsPost-discharge and post-operative follow-up coordination

Facilitate referrals and assist with prior authorization requests requiring clinical inputCollaborate with hospitals, nursing homes, funeral homes, and government agencies as neededParticipate in Remote Patient Monitoring (RPM) programs, including:Monitoring vital signsEducating patients on chronic disease management (diabetes, hypertension, COPD)

Screen and qualify patients for clinical trials and provide patient educationTake on additional responsibilities to support team success and patient outcomes

What We’re Looking For

Associate’s or Bachelor’s Degree in Nursing2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICUPrior telephone triage experience using electronic triage systemsExperience working with two or more EHR platformsActive, unencumbered e-NCL / Enhanced Nurse Licensure Compact licenseWillingness to obtain additional state licenses as requested

Skills That Set You Apart

Strong teamwork and collaboration skillsAbility to step into a leadership role when neededExcellent customer service, empathy, and communication skillsHigh attention to detail and documentation accuracyStrong organization and time management skills

Work From Home Requirements

Private, HIPAA-compliant home workspaceAbility to sit for extended periods and use a headsetBroadband internet accessAbility to house company-issued equipmentParticipation in staff meetings via phone or video

Work Environment

Fast-paced and collaborativeAdaptable to change and able to manage stress effectivelyOccasional overtime or schedule adjustments as needed

Schedule:

Week 1:
Friday: 4 PM–8 PM
Saturday: 11 AM–4 PM
Sunday: 8 AM–4 PM

Week 2:
Friday: 4 PM–8 PM
Saturday: 11 AM–8 PM
Sunday: 8 AM–4 PM

Important:

Candidates must be available for Friday afternoon/evening and weekend shifts. Some scheduling flexibility may be considered.