Remote RN Telephone Triage - PT Evenings/Weekends | Compact + MA, MN, NV, IL,NY, CA

Call 4 Health; North Carolina; Remote; USD 70,000 - 90,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse for remote 24/7 triage support across multiple states. You will perform telephone triage, document in EHR, and provide clinical assessments by phone or patient portal, ensuring timely care while maintaining HIPAA compliance.

Ideal candidates hold an associate or bachelor degree in nursing, 2–4 years of RN clinical experience (ER/urgent care, ICU, ambulatory), and an active ENLC license, with willingness to obtain additional state licenses

Qualifications

• Associate's or Bachelor's degree in Nursing.
• 2–4 years of RN clinical experience, preferably ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
• Prior telephone triage experience using electronic triage systems.
• Experience using two or more EHR platforms.
• Active, unencumbered ENCL / Enhanced Nurse Licensure Compact license.
• Willingness to obtain additional state licenses as requested.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Utilize telephone triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems and Call 4 Health platform.
• Provide clinical assessments via phone or patient portal per protocols.
• Support providers with administrative and clinical tasks (refills, critical results, post-discharge follow-ups).
• Facilitate referrals and assist with prior authorization requests requiring clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs (vital signs, chronic disease education).
• Screen and qualify patients for clinical trials and provide patient education.

Skills

Telephone triage

EHR experience

Clinical assessment

Team collaboration

Education

Associate's or Bachelor's Degree in Nursing

Job description

Registered Nurse (RN) - Remote Triage / Compact License Required

Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.

This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including:
  • Medication refill requests per protocol
  • Provider notification of critical results
  • Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including:
  • Monitoring vital signs
  • Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We’re Looking For

• Associate’s or Bachelor’s Degree in Nursing
• 2-4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access
• Ability to house company-issued equipment
• Participation in staff meetings via phone or video

Work Environment

• Fast-paced and collaborative
• Adaptable to change and able to manage stress effectively
• Occasional overtime or schedule adjustments as needed

Schedule

• Week 1:
  • Thursday: 4 PM-12 AM
  • Friday: 12 PM-8 PM
  • Saturday: 11 AM-8 PM
• Week 2:
  • Thursday: 4 PM-12 AM
  • Friday: 12 PM-8 PM
  • Saturday: 11 AM-8 PM
  • Sunday: 4 PM-8 PM

All shifts are listed in Eastern Time (ET).