Remote RN Navigator: Patient Access & Care

MemorialCare; Fountain Valley (CA); On-site; USD 81,000 - 109,000; Full time

Job summary

MemorialCare is a nonprofit integrated health system including four hospitals, medical groups with over 200 sites of care, and more than 2,000 physicians across Orange and Los Angeles Counties.

RN Nurse Navigator in Fountain Valley is the first reliable contact for Patients, Families and Providers, delivering the Simply Better MemorialCare Experience in every interaction and guiding care coordination across shifts, with flexible hours and weekend coverage.

Qualifications

• Maintains working knowledge of the job functions of telephone advice nurse.
• Assess and prioritize incoming calls.
• Act as a resource to other departments.
• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.

Responsibilities

• Maintains working knowledge of the job functions of telephone advice nurse.
• Assess and prioritize incoming calls.
• Act as a resource to other departments.
• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.

Job description

MemorialCare is a nonprofit integrated health system including four hospitals, medical groups with over 200 sites of care, and more than 2,000 physicians across Orange and Los Angeles Counties.

RN Nurse Navigator in Fountain Valley is the first reliable contact for Patients, Families and Providers, delivering the Simply Better MemorialCare Experience in every interaction and guiding care coordination across shifts, with flexible hours and weekend coverage.