Remote RN Care Navigator & Member Advocate

UHC; Council Bluffs (IA); Remote; USD 60,000 - 107,000; Full time

Job summary

UnitedHealthcare is seeking a registered nurse to serve as a frontline clinical resource, providing guidance and education to members across the continuum of care. This role emphasizes customer service, nursing judgment, and collaboration to improve care outcomes.

You may work remotely from anywhere in the U.S. with standard Monday–Friday hours; requires RN license, 4+ years acute care, 2+ years case management, and Med-surg/ICU/ER experience.

Qualifications

• Current and unrestricted RN license.
• 4+ years of acute nursing experience as an RN.
• 2+ years of case management experience.
• Med-surg, critical care and/or ER experience.

Responsibilities

• Act as a resource to members calling into a customer service setting with medical questions.
• Own problems through to resolution on behalf of the member.
• Educate members in healthcare decision making.
• Collaborate with peers and managers to improve service model performance.

Skills

RN license

Acute nursing experience

Case management experience

Med-surg/ICU/ER experience

Basic computer proficiency

Independent work

Education

Bachelor's degree in Nursing

Job description

UnitedHealthcare is seeking a registered nurse to serve as a frontline clinical resource, providing guidance and education to members across the continuum of care. This role emphasizes customer service, nursing judgment, and collaboration to improve care outcomes.

You may work remotely from anywhere in the U.S. with standard Monday–Friday hours; requires RN license, 4+ years acute care, 2+ years case management, and Med-surg/ICU/ER experience.