Remote Revenue Operations Manager

Builth Wells; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote-first

Birthday leave

25 days annual leave

Private healthcare

Company pension

Life assurance

Employee assistance program

Share option / equity

Private family healthcare

Pantry stocked

Job summary

Ripjar is seeking a senior Revenue Operations Manager to own end-to-end revenue planning, AI orchestration, and commercial transformation for a fast-growing enterprise software company. You will partner with the executive team and bridge strategy with board-level reporting.

Responsibilities include governance of AI workflows across the sales org, ownership of data models and KPI reporting, and leading change management across the commercial function.

Qualifications

• Experience designing and governing AI-enabled workflows in a commercial context.
• Proven ability to own end-to-end revenue planning, forecasting and KPI reporting.
• Strong storytelling with data to inform board-level decisions.

Responsibilities

• Own the annual revenue planning cycle end-to-end across data, tools and processes.
• Lead design and governance of AI workflows and agents for the commercial team and RevOps.
• Develop and maintain the Sales Playbook and enablement events; deliver board-ready narratives.

Skills

SQL

Data storytelling

KPI design

Forecasting

Sales compensation knowledge

Change management

Tools

Salesforce

Clari

Gong

Outreach

Clay

Looker

Tableau

Excel

Job description

period of significant change combined with fantastic growth: embedding AI into how we plan, sell and retain, while raising the efficiency bar set by our leadership and investors. You will own the operational systems that turn our growth strategy into measurable execution: the data, technology, processes, disciplines, and increasingly the AI agents that work alongside our commercial team. This is a senior, high-visibility individual contributor role, partnering directly with the executive team and acting as the: bridge between commercial leadership and the board's view of revenue performance. Revenue planning : Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. AI orchestration and commercial transformation : Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. Run a continuous, governance, ensuring consistent application across deals and protecting commercial margin. Enablement and SKOs : Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board. Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end. A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption. Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences. A, strong grounding

cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. Data, systems and tech stack : Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. Performance, KPIs and forecast accuracy : Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Pricing : Own pricing frameworks, deal desk and discount, in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy. Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers. A good working knowledge of sales compensation design and practices. The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip. Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change. Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent). Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial
and revenue modelling. Advanced Excel is assumed. Competitive base salary per year DOE Fully remote working 25 days annual leave + your birthday off, rising to 30 days after 5 years of service Flexible working hours Life assurance Company Share Scheme Private Family Healthcare Employee Assistance Programme Company contributions to your pension Enhanced maternity/paternity pay Offices equipped with well-stocked pantries with food, snacks and drinks when in the office

Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line needed technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. We are a remote first team, with a head office based in Cheltenham. If you are based near Cheltenham, you are more than welcome to work from our office at any time. We're looking for a Revenue Operations Manager to help enable our commercial team through a