Remote Retirement Services Associate

Five Star Solutions; Grand Forks (ND); À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid training

Shift differential

Résumé du poste

Five Star Solutions is seeking motivated associates to support retirement plan participants with distribution and account inquiries in a remote role. The position emphasizes a fast-paced, customer-focused environment and requires a background in finance or retirement services, along with delivering exceptional customer service.

Responsibilities include handling inbound calls, emails, and voicemails, resolving issues related to benefit programs, and documenting cases in Salesforce.

Qualifications

• Must be 18 years of age
• Background check required by state and federal laws
• 1 year previous customer service, call center, or office experience preferred
• Strong verbal and written communication skills
• Comfortable working with billing and account information
• Strong attention to detail
• Ability to navigate multiple computer systems
• Professional and empathetic approach to customer concerns
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Must be comfortable cross training on other accounts

Responsabilités

• Handle inbound participant calls, emails, and voicemails with professionalism, providing accurate answers to basic inquiries
• Resolve client issues, concerns, and inquiries regarding benefit programs and procedures
• Respond to inquiries related to retirement benefit payment issues in a fast-paced service center environment
• Conduct web-based training sessions for clients as needed
• Escalate client or customer issues to supervisors/managers when necessary
• Utilize multiple applications (Amplify website, Word, Excel, Salesforce) to manage client inquiries and transactions
• Accurately and thoroughly document all cases in Salesforce case management
• Promote online reviews when appropriate
• Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests
• Assist with filing, record maintenance, and document imaging
• Develop a strong understanding of company operations and client needs
• Participate in scheduled and ad hoc training sessions to enhance knowledge and skills
• Provide back-up support for participants/account holder
• Perform other duties as assigned

Connaissances

Customer service

Communication skills

Teamwork

Empathy

Outils

Salesforce

Amplify

Excel

Word

Outlook

Description du poste

Five Star Solutions is seeking motivated associates to support retirement plan participants with distribution and account inquiries in a remote role. The position emphasizes a fast-paced, customer-focused environment and requires a background in finance or retirement services, along with delivering exceptional customer service.

Responsibilities include handling inbound calls, emails, and voicemails, resolving issues related to benefit programs, and documenting cases in Salesforce.