Remote | Resort Planner | All Inclusive Destinations

Lever, Inc.; New York (NY); Remote; USD 25,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding support

Growth opportunities

Collaborative team

Job summary

Lever, Inc. is seeking a dependable and service-oriented Remote Resort Planner to support clients, manage requests, and coordinate scheduling in a remote setting. You will excel in communication, organization, and delivering a positive client experience.

This role suits detail-oriented, independent workers who are comfortable with digital tools and maintaining accurate records for a range of client interactions.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Written & verbal comms

Organizational skills

Remote work capability

Multi-tasking

Customer service experience

Tools

Online systems

Customer support tools

Job description

Position Overview

We are seeking a dependable and service-oriented Remote Resort Planner to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.

Key Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Qualifications:

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable using online systems and customer support tools
• Ability to manage multiple tasks in a remote environment
• Customer service or administrative experience preferred
• Reliable internet access and ability to work remotely

Preferred (Not Required)

• Experience in customer service, coordination, or administrative support
• Interest in travel, hospitality, or event-related services

What We Offer

• Flexible remote work environment
• Step-by-step onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment

$25,000 - $75,000 a year

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.