Remote Reservations Specialist - Guest Experience Pro

Travel with Kathy; Philadelphia (Philadelphia County); Remote; USD 21,000 - 30,000; Full time

Job summary

Travel with Kathy is seeking a dynamic Reservation Specialist to join our hospitality team. You will be the first point of contact for guests, delivering exceptional customer service and ensuring seamless reservation processes in a fast-paced environment.

The ideal candidate is passionate about hospitality, multilingual communication, and guest-centric solutions. This paid role offers growth opportunities within a vibrant hospitality setting and exposure to diverse guest needs.

Qualifications

• Proven hospitality front desk experience.
• Fluency in multiple languages preferred.
• Excellent communication and phone etiquette.

Responsibilities

• Respond promptly to guest inquiries via phone or email, demonstrating excellent phone etiquette.
• Provide detailed information about hotel amenities, services, and local attractions to enhance guest experience.
• Handle guest requests, modifications, cancellations, and special accommodations with professionalism.

Skills

Customer service

Multilingual

Phone etiquette

Communication

Problem solving

Job description

Travel with Kathy is seeking a dynamic Reservation Specialist to join our hospitality team. You will be the first point of contact for guests, delivering exceptional customer service and ensuring seamless reservation processes in a fast-paced environment.

The ideal candidate is passionate about hospitality, multilingual communication, and guest-centric solutions. This paid role offers growth opportunities within a vibrant hospitality setting and exposure to diverse guest needs.