Remote Renewals Specialist - Contracts & Growth

StarRez, Inc.; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health care

401k with company match

Paid time off

Job summary

StarRez, Inc. is seeking a Renewals Analyst to join our North American Customer Success team. This remote US-based role focuses on managing contract renewals and amendments, negotiating terms, and ensuring a seamless renewal experience.

You will use Salesforce to forecast, report, and optimize retention while collaborating with Customer Success Managers and Account Executives. The role emphasizes attention to detail, strong communication, and the ability to identify at-risk renewals while

Qualifications

• 2+ years in renewals, sales, account management, customer success, or related role.
• Experience with a CRM and maintaining accurate customer data.
• Strong communication skills for pricing, contracts, and terms.
• Excellent organization to manage many accounts and deadlines.
• Ability to collaborate across Customer Success, Sales, and other teams.
• Self-motivated, goal-oriented, and able to work independently.
• Solid business acumen and problem-solving abilities.

Responsibilities

• Manage end-to-end renewal process for assigned accounts with timely customer experience.
• Negotiate renewal terms and support revenue growth through pricing updates and options.
• Prepare renewal proposals, amendments, and contracts with accurate details.
• Assist migration of customers to current packaging/licensing models.
• Identify complex or at-risk renewals and coordinate internal stakeholders.
• Maintain renewal forecasts, account notes, and contact records in Salesforce.
• Analyze renewal data to identify trends and improve the renewal experience.

Skills

Renewals experience

CRM experience

Customer communication

Organizational skills

Cross-functional collaboration

Independent work

Business acumen

Tools

Salesforce

Job description

StarRez, Inc. is seeking a Renewals Analyst to join our North American Customer Success team. This remote US-based role focuses on managing contract renewals and amendments, negotiating terms, and ensuring a seamless renewal experience.

You will use Salesforce to forecast, report, and optimize retention while collaborating with Customer Success Managers and Account Executives. The role emphasizes attention to detail, strong communication, and the ability to identify at-risk renewals while