Remote REMS & Patient Support Specialist

Syneos Health; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Syneos Health is seeking a REMS Specialist to assist with non-clinical inquiries, triage adverse events, and document data in the CRM. The role offers remote work with a monthly rotating shift schedule (8:00–16:30, 9:00–17:30, 10:00–18:30, 11:30–20:00 EST) and requires ability to work all shifts on rotation.

Responsibilities include data processing, maintaining program guidelines, and providing stakeholder education while ensuring timely, accurate communication.

Qualifications

• Diploma or equivalent experience in healthcare call center settings.
• 1+ years of healthcare call center experience is acceptable.
• Experience with medical terminology and case management is preferred.

Responsibilities

• Answer non-clinical questions and triage adverse events and product complaints.
• Enter data into CRM with accurate documentation per guidelines.
• Maintain knowledge of program guidelines and disease states for assigned programs.

Skills

Healthcare industry experience

Medical terminology

Case management

Written and verbal communication

Typing 40+ wpm

Data entry

Attention to detail

Prioritization

REMS experience

Education

Diploma or 1+ year healthcare call center experience

Job description

Syneos Health is seeking a REMS Specialist to assist with non-clinical inquiries, triage adverse events, and document data in the CRM. The role offers remote work with a monthly rotating shift schedule (8:00–16:30, 9:00–17:30, 10:00–18:30, 11:30–20:00 EST) and requires ability to work all shifts on rotation.

Responsibilities include data processing, maintaining program guidelines, and providing stakeholder education while ensuring timely, accurate communication.