Remote Registered Nurse (RN) Case Manager

Valeris; Arizona; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Telehealth and Employee Assistance Program services

401(k) retirement savings plan with company match

Paid Time Off (PTO) and sick leave

Opportunities for advancement

Job summary

Valeris is seeking a Nurse Advocate to facilitate patient engagement from enrollment through treatment, addressing barriers to therapy and ensuring a successful patient experience. The advocate will educate patients on clinical treatments and navigate insurance benefits.

Qualifications include active RN licensure and 2–3 years of nursing experience. The role requires strong communication skills, with opportunities for career advancement in a supportive work environment.

Qualifications

• Active RN licensure in the current state of practice.
• 2–3 years of nursing experience; relevant disease-state experience preferred.
• Experience in nurseline triage, call center utilization management, or call center case management is a plus.
• Case management or clinical trial nurse experience is a plus.

Responsibilities

• Serve as a resource throughout the continuum of program services.
• Educate patients about clinical treatments and financial implications.
• Work with the patient’s insurance payer to determine coverage benefits.
• Report adverse events and product complaints.

Skills

Active RN licensure

Nursing experience

Call center utilization management

Case management experience

Ability to type at least 35 words per minute

Education

Bachelor’s degree

Job description

Nurse Advocate

As a Nurse Advocate you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Nurse Advocate will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.

Key Responsibilities

• Serve as a consistent resource throughout the continuum of program services, identifying barriers to therapy and helping the patient understand and navigate them.
• Serve as an educator with knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis or chronic condition.
• Enable patients by providing information and education about:
  • their prescribed therapy and course of treatment, balancing benefits and known side effects per manufacturer product information
  • proper administration and dosing of prescribed therapy
  • calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out‑of‑pocket costs, and resources for financial assistance, where applicable
  • support to help manage the stress involved in their diagnosis
  • triaging the patient to support for other non‑program needs such as social or other intervention programs
• Report adverse events and product complaints received in accordance with SOP and good manufacturer practices.
• Utilize Valeris’ values as the driving force behind the team’s success.
• Adhere to training deadlines for all corporate policies and procedures on time.
• Ensure all SOPs are followed consistently.
• Perform additional tasks or projects as assigned.

Qualifications

• Active RN licensure in the current state of practice.
• 2–3 years of nursing experience; relevant disease‑state experience preferred.
• Experience in nurseline triage, call center utilization management, or call center case management is a plus.
• Case management or clinical trial nurse experience is a plus.
• Bachelor’s degree preferred.
• Remote work eligibility is subject to all work‑from‑home criteria met and based on business need.

Physical Demands & Work Environment

• The employee must regularly talk or hear, sit for long periods, use hands to type, handle or feel, and reach with hands and arms.
• Preference for candidates who can type at least 35 words per minute with 97% accuracy.
• Minimal flexibility to travel as needed is preferred.
• The job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.

Benefits

• Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000).
• Company‑paid Short‑Term Disability coverage, with option to purchase Long‑Term Disability.
• 401(k) retirement savings plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid Time Off (PTO) and sick leave to support work‑life balance.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement and a challenging, stimulating work environment that encourages new ideas.
• A mission‑driven, inclusive culture that values diversity and makes deliberate efforts to create an inclusive workplace.

Employment Conditions

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position; responsibilities and tasks may be modified at any time, with or without notice.

Equal Opportunity

Valeris is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability, age, or any other protected status.