Remote Regional Call Center Lead - Southeast

Stonegrove Roofing Partners

Tallahassee (FL)

Remote

USD 80,000 - 90,000

Full time

7 days ago

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Job summary

Stonegrove Roofing Partners seeks a Regional Call Center Lead to oversee call handling, lead follow-up, and appointment scheduling across our southeastern partner companies. This hands-on leader will coach customer service representatives, improve booking performance, and ensure every homeowner receives prompt, professional service that reflects each partner’s local brand.

The Lead will work closely with Marketing Managers, regional leadership, and local sales teams to turn inquiries into

Qualifications

Three or more years of experience in a call center or related environment.
Experience leading, training, or coaching a team.
Strong phone communication, organization, problem-solving, and customer service skills.
Experience managing performance through call reviews, activity reports, and conversion metrics.
Ability to support multiple locations, priorities, and local brands.
Comfort working in CRM, call tracking, business phone, and messaging platforms.
Experience with roofing, home services, or other appointment-based sales preferred.
This is a remote position.

Responsibilities

Lead day-to-day call center activities across multiple partner companies, balancing staffing, call volume, and market needs.
Train and coach representatives on call scripts, customer service, appointment booking, objection handling, and follow-up.
Conduct regular call reviews and individual coaching sessions to reinforce expectations and address performance gaps.
Coordinate coverage for peak periods, after-hours inquiries, absences, and storm-related increases in demand.