Remote Referral Coordinator – Insurance & Scheduling Focus

Penn Medicine; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Penn Medicine, Lancaster, PA, is seeking a Referral Office Coordinator to plan, organize, and coordinate all aspects of the referral office. Responsibilities include monitoring daily workflows, ensuring insurance deadlines are met, and serving as the primary contact for insurance and referrals.

The role emphasizes strong customer service, accurate recordkeeping, and collaboration with LG Patient Financial Services and external physician offices to resolve referral issues.

Qualifications

• High school diploma or certificate.
• One year of computer experience.
• One year clerical or clinical experience in a medical practice setting.
• One year experience in medical referral insurance.
• Basic keyboarding ability and telephone interpersonal etiquette.

Responsibilities

• Plans, organizes, directs and coordinates all aspects of the referral office.
• Coordinates and monitors daily work flow processes and activities for meeting required referral insurance deadlines within 72 hours or as directed by provider.
• Serves as the first-line resource for all customers internal external with regards to Insurance and Referrals.
• Maintain accurate and current referral log on all patients.
• Liaison between patient and insurance company to explain to patient what their insurance company requires to meet referral authorization compliance.
• Review and analyze managed care patient visits and ensure proper documentation of required services.
• Organizes in-service programs for staff regarding all referral insurance process changes and updates.

Skills

Computer experience

Clerical skills

Customer service

Education

High school diploma

Job description

Penn Medicine, Lancaster, PA, is seeking a Referral Office Coordinator to plan, organize, and coordinate all aspects of the referral office. Responsibilities include monitoring daily workflows, ensuring insurance deadlines are met, and serving as the primary contact for insurance and referrals.

The role emphasizes strong customer service, accurate recordkeeping, and collaboration with LG Patient Financial Services and external physician offices to resolve referral issues.