Referral & Insurance Coordination Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

Penn Medicine is seeking a detail-oriented professional to plan, coordinate, and manage the referral office. The role will ensure timely insurance verification, authorizations, and patient communication across internal and external stakeholders.

You will review managed care documentation, maintain referral logs, and collaborate with LG Patient Financial Services to verify physician credentialing. This position emphasizes customer service and cross-department support.

Qualifications

• Minimum qualifications include a high school diploma or certificate and one year of computer experience.
• One year clerical or clinical experience in a medical practice setting is required.
• One year of experience in medical referral insurance is required.
• Experience with medical terminology is required.

Responsibilities

• Plans, organizes, directs and coordinates all aspects of the referral office.
• Coordinates and monitors daily workflow to meet referral insurance deadlines within 72 hours.
• Serves as the first-line resource for all customers regarding Insurance and Referrals.
• Maintain accurate referral logs and liaise between patients, doctors, and insurance providers.
• Review managed care documentation and ensure proper services are recorded.
• Collaborate with LG Patient Financial Services to verify physician credentialing.
• Organize staff training on referral insurance process changes.
• Identifies system dysfunction and recommends improvements.
• Assist with other projects as needed by supervisor.

Education

High school diploma or certificate

One year computer experience

One year clerical or clinical experience in a medical practice setting

One year experience in medical referral insurance

One year using medical terminology

Job description

Penn Medicine is seeking a detail-oriented professional to plan, coordinate, and manage the referral office. The role will ensure timely insurance verification, authorizations, and patient communication across internal and external stakeholders.

You will review managed care documentation, maintain referral logs, and collaborate with LG Patient Financial Services to verify physician credentialing. This position emphasizes customer service and cross-department support.