Remote-Ready Impact-Driven Customer Success Manager

RQI Partners, LLC; Cincinnati (OH); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Generous PTO

Remote Work Environment

Medical, Dental & Vision

HSA & FSA

401k with Match

Employee Assistance Program

Tuition Reimbursement

Professional Development

Student Loan Assistance

Annual Bonus Eligibility

Wellness Reimbursement

Pet Insurance

Job summary

RQI Partners, LLC is seeking a results-driven Account Manager in Cincinnati to lead new order value, manage designated accounts, and drive adoption of the RQI Portfolio with a consultative approach. You will build lasting relationships with hospital leaders and program admins, ensuring customer health and successful implementations.

Travel up to 3–4 in-person meetings weekly may be required. The role emphasizes sales targets, renewals, and expansions to maximize impact on lifesaving initiatives.

Qualifications

• Bachelor's Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
• Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
• Experience delivering education/training within a clinical environment a plus
• Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region.

Responsibilities

• Order Value - Achieve the targets for new order value.
• Customer Account Management - Manage allocated accounts in a customer centric manner.
• Best Practices - Share customer best practices in RQI program adoption between customers.
• Consultative Methodology - Use a consultative approach to achieve financial goals.
• Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
• Relationships - Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
• Customer Health - Ensure the overall health of customers.
• RQI Portfolio - Represent with high competence thecomplete RQI Portfolio in designated accounts.
• Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.

Skills

Sales experience

Account management

Relationship management

Consultative selling

Education

Bachelor's Degree in Business, Life Sciences, or related field

Job description

RQI Partners, LLC is seeking a results-driven Account Manager in Cincinnati to lead new order value, manage designated accounts, and drive adoption of the RQI Portfolio with a consultative approach. You will build lasting relationships with hospital leaders and program admins, ensuring customer health and successful implementations.

Travel up to 3–4 in-person meetings weekly may be required. The role emphasizes sales targets, renewals, and expansions to maximize impact on lifesaving initiatives.