Impact Manager, Customer Success

RQI Partners, LLC; St. Louis (MO); Hybrid; USD 100,000 - 105,000; Full time

Benefits offered by this job

Generous PTO & Holidays

Comprehensive Medical, Dental and Vision

401k with Employer Match

Tuition Reimbursement

Job summary

A healthcare partnership organization in St. Louis is seeking an Impact Manager, Customer Success. In this full-time role, you will be responsible for achieving targets for new order value, managing customer accounts, and building long-term relationships. The ideal candidate has a Bachelor's Degree and at least 5 years of experience in sales or account management. This position offers a salary range of $100,000 to $105,000 and generous benefits including PTO, remote work options, and professional development opportunities.

Qualifications

• A minimum of 5 years of experience in sales or account management with a track record of achieving business goals.
• Comfortable with travel to manage customer accounts, potentially requiring overnight stays.
• Ability to lift and carry up to 70 pounds regularly.

Responsibilities

• Achieve targets for new order value.
• Manage customer accounts effectively in a customer-centric manner.
• Build long-term relationships with customers and ensure their overall health and satisfaction.

Skills

Field-based sales experience

Account management

Relationship management

Education/training in clinical environment

Analytical skills

Education

Bachelor’s Degree in Business or Life Sciences

Job description

Join to apply for the Impact Manager, Customer Success role at RQI Partners, LLC

4 days ago Be among the first 25 applicants

Help Save More Lives

RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.

We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent — every patient, every time.

Founded in 2018, we’re growing fast and looking for people passionate about making an impact. Find out more below.

Candidates for this position must be located in the metro St. Louis or Kansas City areas.

Position Overview

• Order Value – Achieve the targets for new order value.
• Customer Account Management - Manage allocated accounts in a customer centric manner.
• Best Practices - Share customer best practices in RQI program adoption between customers.
• Consultative Methodology – Use a consultative approach to achieve financial goals.
• Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
• Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
• Customer Health – Ensure the overall health of customers.
• Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
• RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
• Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.

Position Holder Is Accountable For

• Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey.
• Program Competence – Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio.
• Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.
• Customer Champions – Build a network of champion customers for peer to peer referral resources.
• Implementations – Undertaking successful implementations at customer sites and super users.
• ABM Engagement - Conduct research and align with marketing peers on deployment of strategic marketing initiatives.
• Program Adoption (Expansions) & Renewals- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
• Sales Goals - Achieving subscriber, subscription, and account revenue goals
• Sales management - Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts.
• Key Strategic Relationships – Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts.
• Program Introductions – Supporting the introduction of new Programs and features to the Program Portfolio.
• Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.
• Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.

Required Skills & Competencies

• Bachelor’s Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
• Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
• Experience delivering education/training within a clinical environment a plus.
• Travel as needed to effectively manage customer accounts with possibility for overnight travel when necessary.
• Ability to lift and carry 70 pounds on a regular basis.
• Valid Driver’s License.

The estimated annual base salary for this position is $100,000-$105,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

RQIP Benefits Include

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

It’s our mission and why our team members bring their best self every day to make a difference in the global communities in which we live and serve. Anchored and driven by a longstanding Alliance between the American Heart Association® and Laerdal Medical, two leaders in the resuscitation training, education and technology space, RQI Partners — a partnership between the organizations — builds and nurtures relationships across the vast healthcare landscape to transform resuscitation training and education. The end game: to help save more lives from cardiac arrest. We are seeking team members who bring diverse backgrounds, life and work experiences and skill sets to the table and are interested in joining our commitment to ensure healthcare professionals and lay rescuers in every community are competent and confident in their resuscitation skills. When they are, every patient, every time — in and outside of a hospital setting — can receive lifesaving care. Formed in 2018, today, our company is fast-growing, evolving and fueled by an unwavering commitment to help improve cardiac arrest survival and patient outcomes. If you’re interested in helping RQI Partners, and our larger Alliance organization, continue its growth journey and achieve even greater mission reach and impact, we want to hear from you.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care

Referrals increase your chances of interviewing at RQI Partners, LLC by 2x

Get notified about new Manager of Customer Success jobs in St Louis, MO.