Impact Manager, Customer Success

RQI Partners, LLC

Boston (MA)

On-site

USD 100,000 - 105,000

Full time

7 days ago

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Benefits offered by this job

Generous PTO & Holidays

Remote Work Environment

Comprehensive Medical, Dental and Vis

HSA & FSA Account Options, withemploy

401k with Employer Match & Profit Sh

Employee Assistance Program

Tuition Reimbursement

Professional Development Opportunities

Student Loan Repayment Assistance

Eligibility for Annual Bonus

Wellness Reimbursement Program

Pet Insurance

Job summary

RQI Partners, LLC in Boston, MA is seeking an experienced Account Manager to lead customer value, drive new orders, and manage designated hospital accounts within the RQI Portfolio.

The role requires 5+ years in field-based sales or account management, travel 3–4 days per week, and a bachelor’s degree. You will build relationships with senior hospital leadership and work to renew and expand subscriptions.

Qualifications

Bachelor’s degree required or equivalent combination of education and experience.
Minimum of 5 years in field-based sales, account management, and/or relationship management with a track record of meeting business goals.
Experience delivering education/training in a clinical environment is a plus.
Travel to manage accounts; expect 3–4 in-person meetings per week; travel percentage varies by territory.
Ability to lift and carry 70 pounds and valid driver’s license.

Responsibilities

Achieve targets for new order value.
Manage allocated accounts in a customer-centric manner.
Share customer best practices for RQI program adoption.
Use a consultative approach to achieve financial goals.
Drive RQI Portfolio adoption through to successful implementations.
Build long-term relationships with designated customers and hospital leadership.
Ensure overall health of customers and renewals/expansions in accounts.

Skills

Account management

Relationship management

Sales

Travel flexibility

Communication skills

Education

Bachelor’s degree in Business, Life Sciences, or related field

Tools

CRM (Salesforce)

Analytical tools

Job description

To Help Save More Lives

RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.

We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent — every patient, every time.

Founded in 2018, we’re growing fast and looking for people passionate about making an impact. Learn more about the role below!

Please note that we are currently only accepting applicants in Boston or Worcester, MA.

This position will be posted for a minimum of five (5) calendar days and may remain open until a sufficient pool of qualified applicants has been identified.

Position Overview:

Order Value – Achieve the targets for new order value.
Customer Account Management - Manage allocated accounts in a customer centric manner.
Best Practices - Share customer best practices in RQI program adoption between customers.
Consultative Methodology – Use a consultative approach to achieve financial goals.
Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
Customer Health – Ensure the overall health of customers.
Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
RQI Portfolio – Represent with high competence thecomplete RQI Portfolio in designated accounts.
Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.

Position Holder is Accountable For:

Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey.
Program Competence – Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio.
Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.
Customer Champions – Build a network of champion customers for peer to peer referral resources.
Implementations – Undertaking successful implementations at customer sites and super users.
ABM Engagement - Conduct research and align with marketing peers on deployment of strategic marketing initiatives.
Program Adoption (Expansions) & Renewals- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
Sales Goals - Achieving subscriber, subscription, and account revenue goals
Sales management - Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts.
Key Strategic Relationships – Strategically build key relationships and foster trust with thesenior management of hospitals and the relevant program administration contacts.
Program Introductions – Supporting the introduction of new Programs and features to theProgram Portfolio.
Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.
Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.

Required Skills & Competencies:

Bachelor’s Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
Experience delivering education/training within a clinical environment a plus
Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region.

Ability to lift and carry 70 pounds on a regular basis.
Valid Driver’s License.

The estimated annual base salary for this position is $100,000-$105,000.Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

RQIP Benefits Include: