Remote-Ready Customer Support Specialist

Helpware; Mount Sterling (KY); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hourly wage $15

Conditional remote work setup

Computer equipment provided

Great culture

Growth opportunities

Job summary

Helpware is hiring a Customer Service Representative for a conditional remote role in Mt Sterling, KY. The job focuses on delivering first-line support, handling emails and chats, and guiding customers through solutions while documenting interactions.

A strong candidate will have at least 1 year of customer service experience, be fluent in English (C1), and thrive in a fast-paced environment. The position offers growth and a supportive culture.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in a fast-paced environment.
• English (C1) proficiency.

Responsibilities

• Assist customers via email and chat with timely, professional responses.
• Transfer calls between patients, pharmacies, and doctors as needed.
• Provide first-level support and troubleshoot typical issues.
• Document and track customer interactions in CRM and other tools.
• Escalate unresolved issues to Tier 2 or relevant departments.
• Maintain a positive, empathetic attitude and clear communication.

Skills

Customer service experience

English (C1)

Communication skills

Education

High school diploma or equivalent

1+ year of customer service experience in a fast-paced environment

Job description

Helpware is hiring a Customer Service Representative for a conditional remote role in Mt Sterling, KY. The job focuses on delivering first-line support, handling emails and chats, and guiding customers through solutions while documenting interactions.

A strong candidate will have at least 1 year of customer service experience, be fluent in English (C1), and thrive in a fast-paced environment. The position offers growth and a supportive culture.