Remote Quant Analytics Manager — Contact Center Optimization

AmeriSave Mortgage Corp.; Remote; USD 130,000 - 200,000; Full time

Job summary

A leading mortgage lender is seeking a Quantitative Analytics Manager to optimize performance in contact center operations. This role requires expertise in quantitative analysis and a strong track record with call center environments. Responsibilities include developing predictive strategies, optimizing staffing, and driving data-driven improvements. The compensation ranges from $130,000 to $200,000 annually, with benefits including health insurance and a 401(k). Remote work is available, requiring high-speed internet.

Benefits

401(k)

Health insurance

Paid time off

Referral program

Dental insurance

Life insurance

Vision insurance

Disability insurance

Paid training

Employee discounts

12 paid holidays per year

Qualifications

• 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment.
• Proven experience with dialer systems and workforce management tools.
• Strong proficiency in SQL, Python, R, or similar analytical tools.

Responsibilities

• Develop and refine predictive dialing strategies.
• Build and maintain models to forecast call volumes.
• Design and execute experiments to improve outcomes.

Skills

Quantitative analysis

Data-driven decision making

Statistical analysis

Analytical tools proficiency

Communication skills

Education

Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, Economics, or related field

Tools

SQL

Python

R

Dialer systems

Workforce management tools

Job description

A leading mortgage lender is seeking a Quantitative Analytics Manager to optimize performance in contact center operations. This role requires expertise in quantitative analysis and a strong track record with call center environments. Responsibilities include developing predictive strategies, optimizing staffing, and driving data-driven improvements. The compensation ranges from $130,000 to $200,000 annually, with benefits including health insurance and a 401(k). Remote work is available, requiring high-speed internet.