Remote Quality Data & Insights Manager (Medicare Analytics)

CVS Health; Springfield (IL); On-site; USD 60,000 - 159,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Quality Manager, Data & Insights Analytics for Aetna to transform raw data into actionable insights that support strategic decision-making across Direct-to-Consumer channels. You will lead reporting solutions, quality dashboards, and analytics tied to agent behavior and quality trends.

This role partners with Quality Assurance, Compliance, Operations and Vendor Management to ensure data integrity and drive performance improvements, with a focus on Medicare sales processes

Qualifications

• 3+ years of experience in data analytics or quality assurance.
• Proficient in Microsoft Excel (Power Query) and SQL knowledge.
• Experience with NICE CXone reporting, interaction analytics, and quality management.
• Strong analytical skills.

Responsibilities

• Transform raw data into actionable insights to support decision-making across DTC channels.
• Lead the development and delivery of reporting solutions and quality dashboards.
• Collaborate with QA, Compliance, Operations and Vendor Management to ensure data integrity and metrics-driven improvement.
• Support vendor oversight and internal reporting through data tools and analytics.

Skills

Data analysis

Excel advanced

SQL knowledge

NICE CXone

Education

Bachelor's degree in Communications, Business, Data Analytics or equivalent experience

Tools

NICE CXone

SPICE

ThinkAgent

Job description

CVS Health is seeking a Quality Manager, Data & Insights Analytics for Aetna to transform raw data into actionable insights that support strategic decision-making across Direct-to-Consumer channels. You will lead reporting solutions, quality dashboards, and analytics tied to agent behavior and quality trends.

This role partners with Quality Assurance, Compliance, Operations and Vendor Management to ensure data integrity and drive performance improvements, with a focus on Medicare sales processes