Remote Quality Control Leader — Coaching & Flexible Schedule

Property Excellence Group; Pasadena (CA); Remote; USD 132,000 - 191,000; Full time

Job summary

Property Excellence Group in Pasadena, CA seeks a remote Quality Control Manager to lead process excellence and safeguard service standards. This role rewards resilience and proactive problem solving in a flexible, CA-based remote work setting.

You will monitor quality, guide teams, and respond to client needs with calm, data-driven decisions while driving improvements across our California operations. Offering a clear path for growth, coaching, and comprehensive benefits.

Qualifications

• Hands-on experience with modern Facilitation workflows and tooling.
• Strong working knowledge of Delegation and Facilitation.
• Ability to work in a remote Pasadena-based operation and communicate with clients effectively.
• Proven leadership experience guiding manager-level initiatives.

Responsibilities

• Monitor work quality and flag issues before they escape.
• Push back respectfully when a delegation shortcut will cost us later.
• Read Property Excellence Group's signals and reprioritize without being asked.
• Keep the CA engine running while you rebuild parts of it.
• Resolve customer concerns with patience and outcomes-focused approach.
• Field curveballs from Pasadena clients without losing the thread.

Skills

Facilitation workflows

Delegation

Remote work Pasadena

Problem solving

Negotiation

Leadership

Job description

Property Excellence Group in Pasadena, CA seeks a remote Quality Control Manager to lead process excellence and safeguard service standards. This role rewards resilience and proactive problem solving in a flexible, CA-based remote work setting.

You will monitor quality, guide teams, and respond to client needs with calm, data-driven decisions while driving improvements across our California operations. Offering a clear path for growth, coaching, and comprehensive benefits.