Remote Quality Analyst – Customer Experience

Dexcom; United States; Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Tuition reimbursement

Global growth opportunities

Job summary

Dexcom is seeking a Quality Analyst to monitor and score interactions between Dexcom/Distributors and patients, ensuring adherence to standards and improving the customer experience. The role requires a bachelor’s degree or equivalent experience, 2–5 years in a related field, and strong analytical and communication skills.

Remote work is available, with hybrid possibilities near a Dexcom site, and a comprehensive benefits program. Salary range is disclosed.

Qualifications

• Bachelor’s degree or equivalent, plus 2–5 years of related experience.
• Analytical with strong problem-solving skills.
• Excellent written and verbal communications skills.
• Experience in call center or customer service environment is a plus.

Responsibilities

• Accurately observe and score recorded or live agent calls against Dexcom standards.
• Assess whether agents follow procedures and deliver quality service.
• Meet deadlines and manage flexible schedules as needed.
• Support calibration sessions and CSAT analytics for operations.

Skills

Quality Assurance

Observation & scoring

CSAT analytics

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Dexcom is seeking a Quality Analyst to monitor and score interactions between Dexcom/Distributors and patients, ensuring adherence to standards and improving the customer experience. The role requires a bachelor’s degree or equivalent experience, 2–5 years in a related field, and strong analytical and communication skills.

Remote work is available, with hybrid possibilities near a Dexcom site, and a comprehensive benefits program. Salary range is disclosed.