Remote Customer Experience QA Analyst

Dexcom Inc.; San Diego (CA); Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

Full benefits package

Career development opportunities

Growth opportunities

Job summary

Dexcom Inc. is seeking a Remote Customer Account Support Analyst to monitor and score agent interactions, ensuring top-tier customer service for Dexcom’s CGM products.

You will participate in calibrations, drive process improvements, and support training for new hires. The role requires a bachelor’s degree or equivalent experience, 6+ months in inbound call center support, and strong analytical, written, and verbal communication skills.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 6+ months experience in inbound call center customer service.
• Analytical with strong problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and time management abilities.

Responsibilities

• Monitor and score agent interactions to Dexcom standards.
• Identify and report on process improvements based on QA findings.
• Lead calibration sessions with internal/third-party teams.
• Support new hire quality training and onboarding.

Skills

Customer service

Analytical thinking

Verbal communication

Written communication

Time management

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Job description

Dexcom Inc. is seeking a Remote Customer Account Support Analyst to monitor and score agent interactions, ensuring top-tier customer service for Dexcom’s CGM products.

You will participate in calibrations, drive process improvements, and support training for new hires. The role requires a bachelor’s degree or equivalent experience, 6+ months in inbound call center support, and strong analytical, written, and verbal communication skills.