Remote QA Specialist (Temp) – Call Quality & Compliance

Health Plan One, LLC; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

HealthPlanOne is seeking a Temporary Quality Assurance Specialist to monitor, evaluate, and score agent calls for compliance with QA guidelines. You will audit calls, document findings, and support improvement through accurate data recording, Excel and CMS familiarity, and clear communication.

The role requires strong attention to detail, proficiency with Excel/Outlook, and the ability to meet production goals in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• Excellent written and oral communication
• Ability to work under set production goals
• Accurate data recording
• Analytical, organized and detail oriented
• Excellent proofreading skills
• Knowledge of Excel and Outlook
• Knowledge of CMS

Responsibilities

• Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards
• Score each call based on compliance criteria
• Perform other related duties as assigned

Skills

High school diploma

Excellent communication

Data recording

Excel

Outlook

CMS

Education

Associate degree in business

Tools

Excel

Outlook

CMS

Job description

HealthPlanOne is seeking a Temporary Quality Assurance Specialist to monitor, evaluate, and score agent calls for compliance with QA guidelines. You will audit calls, document findings, and support improvement through accurate data recording, Excel and CMS familiarity, and clear communication.

The role requires strong attention to detail, proficiency with Excel/Outlook, and the ability to meet production goals in a fast-paced environment.